Donna Emerick
Buena Park,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
Certification
40
40
years of professional experience
Work History
Children’s Ministry Volunteer
Calvary Chapel East Anaheim
Anaheim, California
05.2026 - Current
- Checked in children to classrooms, ensuring a smooth transition and safety.
- Assist at the front desk for any Church inquiry.
- Welcomed attendees at entrance, creating a friendly and inviting atmosphere.
- Supervised toddlers in the classroom during service.
- Facilitated Bible study sessions, fostering spiritual growth and engagement among children.
Guest Service Manager
Knotts Berry Farm
Buena Park, California
03.1987 - Current
- Managed guest service and parking leaders and team members to ensure high-quality visitor experiences.
- Resolved guest complaints effectively to maintain and exceed satisfaction levels.
- Delivered exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills.
- Trained on guest service best practices and company policies.
- Monitored guest service operations to ensure quality standards were met.
- Follow up and audit to ensure best practices were in place.
- Monitored team performance and provided constructive feedback regularly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed and maintained positive relationships with guests and employees alike.
- Provided support with day-to-day operational issues related to guest services.
- Identified areas of improvement in order to maximize efficiency of operations.
- Prepared weekly schedules for all guest service leaders.
- Collaborated with departments to ensure seamless guest interactions throughout the park.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Coordinated and supported event logistics to enhance guest engagement and enjoyment.
- Gathered feedback from guests through park surveys and emails through the CRM.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Resolved conflicts between guest and staff in a timely manner.
- Supported Park Manager roles frequently at both Knotts and Soak City.
- Delegated work to staff, setting priorities and goals.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Created executed and maintained a budget for each department.
- Built and maintained productive relationships with team members.
Education
Western High School
Buena Park, CaliforniaSome College (No Degree) - Business Management
Cypress College
Cypress, CASkills
- Enhanced guest experience
- Guest relationship management
- Conflict resolution
- Effective Communication
- Team collaboration
- Team development
- Relationship building
- Volunteer service
Certification
- Mandated Reporter Certificate
March 2026
Timeline
Children’s Ministry Volunteer
Calvary Chapel East Anaheim
05.2026 - Current
Guest Service Manager
Knotts Berry Farm
03.1987 - Current
Western High School
Some College (No Degree) - Business Management
Cypress College