Donna Fagone
Staten Island
Summary
Results-oriented senior leader with a strong background in enhancing operational performance, promoting strategic expansion, and fostering team effectiveness in complex settings. Skilled in streamlining workflows, encouraging teamwork, and achieving measurable outcomes. Possesses expertise in developing and guiding effective teams, improving organizational productivity, and fostering environments of responsibility and creativity.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
18
18
years of professional experience
Work History
Director of Operations
Northwell Health – Staten Island University Hospital
01.2016 - Current
- Led daily operations across pediatric inpatient, outpatient, and outreach services for a 700-bed specialized teaching hospital. Manage clinical workflows, resource allocation, quality improvement, and department-wide initiatives in alignment with strategic system goals.
- Clinic Development: Oversaw the opening of two outpatient clinics for child abuse and neglect, working with NYC police, FDNY, and social services to coordinate cross-agency efforts and establish continuity of care.
- Consistently achieved Tier 1 leadership ratings in annual Northwell Health employee surveys through continuous staff engagement activities, and open communication.
- Revenue Recovery: Uncovered charge capture deficiencies through data analysis. Partnered with Revenue Cycle and clinical staff to retrain teams on documentation and coding, reducing lost revenue.
- Crisis Response: Led site coordination for three COVID-19 vaccine pods, facilitating over 8,000 vaccinations in collaboration with city and system leadership.
- Workflow Improvement: Redefined the pediatric ICU transfer process from the ED, decreasing transfer times and enhancing interdisciplinary communication.
- Patient Satisfaction: Improved HCAHPS scores by implementing a patient- and staff-centered approach to problem-solving and service delivery.
Executive Assistant, Department of Pediatrics & Medical Education
Northwell Health – Staten Island University Hospital
01.2008 - 01.2016
- Served as strategic administrative partner to department heads, playing a central role in faculty onboarding, data reporting, and medical education operations.
- Created and maintained onboarding workflows for faculty, ensuring timely access to clinical and billing systems.
- Managed Pediatric department’s QI reporting, tracking clinical outcomes and contributing to performance improvement initiatives.
- Supported Joint Commission survey readiness by aligning departmental documentation with HR and compliance protocols.
- Provided administrative and analytical support to senior leadership, including Directors of Operations and Chairs of Pediatrics.
Education
Master of Business Administration (MBA) - Healthcare Management
Western Governors University
05.2026
Bachelor of Science (BS) - Business Administration
St. John’s University
Staten Island, NYSkills
- Strategic Planning & Execution: Developed and implemented strategic initiatives that aligned with organizational goals, leading to measurable improvements in operational performance
- Budget Management & Cost Optimization: Oversaw comprehensive budgeting processes, achieving cost savings through expense management
- Team Leadership & Talent Development: Led cross-functional teams, fostering a culture of continuous learning and professional growth, contributing to high employee retention rates
- Operational Efficiency & Process Improvement: Streamlined workflows and implemented process enhancements that increased productivity and reduced operational redundancies
- Stakeholder Collaboration & Relationship Building: Cultivated strong relationships with internal and external stakeholders, facilitating collaborative efforts and successful project and project outcomes
- Transparent & Ethical Leadership: Demonstrated integrity and transparency in leadership, fostering trust and accountability within the department and organization
Accomplishments
- Facility Expansion: Operationally led the launch of the Gruppuso Family Women and Newborn Center. Ensured proper equipment procurement and inventory accuracy, validated staffing models, and contributed to design/layout decisions to support patient comfort and efficient clinical workflows.
- Opened three COVID-19 vaccine distribution sites, vaccinating over 8,000 individuals.
- Elevated leadership evaluation to Tier 1 by driving transparency and accountability.
- Recovered lost revenue through proactive charge audit and retraining efforts.
- Successfully launched new outpatient clinics and expanded inpatient services in partnership with clinical and regulatory teams.
- Analyzed billing data by comparing services rendered versus charges billed; identified multiple charge-capture gaps. Collaborated with Revenue Cycle leadership and retrained clinical staff on documentation and coding best practices.
Timeline
Director of Operations
Northwell Health – Staten Island University Hospital
01.2016 - Current
Executive Assistant, Department of Pediatrics & Medical Education
Northwell Health – Staten Island University Hospital
01.2008 - 01.2016
Bachelor of Science (BS) - Business Administration
St. John’s University
Master of Business Administration (MBA) - Healthcare Management
Western Governors University
Similar Profiles
Christina FooteChristina Foote
Registered Nurse, Intensive Care Unit at Northwell Health Staten Island University HospitalRegistered Nurse, Intensive Care Unit at Northwell Health Staten Island University Hospital
John O'ByrneJohn O'Byrne
Staff RN, CVICU at Northwell Health Staten Island University HospitalStaff RN, CVICU at Northwell Health Staten Island University Hospital
JULIANA RUSSOJULIANA RUSSO
Registered Nurse at Northwell Health Staten Island University HospitalRegistered Nurse at Northwell Health Staten Island University Hospital
Amanda MoreaAmanda Morea
Special Education Teacher at P.S. 53 The Barbara Esselborn SchoolSpecial Education Teacher at P.S. 53 The Barbara Esselborn School
Madeliene SounMadeliene Soun
Sales Associate at KOHL’SSales Associate at KOHL’S