Donna Farnsworth
Phoenix,AZ
Summary
At Forensic Engineering, Inc., I leveraged my office management and empathetic leadership skills to enhance team productivity and maintain high confidentiality standards. By streamlining operations and fostering positive relationships, I significantly improved office efficiency and employee satisfaction, demonstrating a results-driven approach to overcoming challenges and achieving operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Forensic Engineering, Inc.
06.1994 - 08.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Answered multi-phone lines.
Education
High School Diploma - College Preparation
Corona Del Sol High School
Tempe, AZ05.1992
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Peer Advocacy
- Mental health awareness
- Substance Abuse Knowledge
- Self-Care Techniques
- Stress Reduction
- Relapse Prevention
- Behavioral Management
- Multicultural Competence
- Resource Navigation
- Wellness strategies
- Recovery planning
- Empathy Development
- Boundary Setting
- Assertiveness Training
- Recovery guidance
- Problem-solving skills
- Leadership skills
- Arranging transportation
- Communication abilities
- Social activity planning
- Effective collaboration and interaction
- Relationship cultivation
- Mental Health Services
- Relationship-building skills
- Planning skills
- Interpersonal abilities
- Appointment Scheduling
- Providing direction
- Rapport Building
- Service navigation
- Family Assistance
- Team Collaboration
- Decision-Making
- Emotional Support
- Mental Health Support
- Conflict Resolution
- Care Planning
- Interpersonal Communication
- Documentation And Reporting
- Crisis Intervention
- Schedule Management
- Coping Methods
- Patient Advocacy
- Client Needs Assessment
- File and Record Keeping
- Crisis Management
- Data Confidentiality
- Treatment Plans
- Group facilitation
- Learning disability awareness
Certification
Peer Support Certified
Additional Information
CPR Certfied
Timeline
Office Manager
Forensic Engineering, Inc.
06.1994 - 08.2000
High School Diploma - College Preparation
Corona Del Sol High School
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