Donna Faulkner
Turnersville,NJ
Summary
Dynamic sales professional with a proven track record at Xfinity, excelling in lead generation and customer service. Adept at tailoring sales strategies to meet client needs, driving significant revenue growth. Strong team leadership and product knowledge enable successful training and performance enhancement, ensuring high standards of service and satisfaction.
Overview
25
25
years of professional experience
Work History
Inbound Sales
Xfinity (Comcast)
06.2021 - 01.2025
- Sell products and services to potential customers who usually initiate the inquiry by phone.
- They employ strategic questions to gather information from these sales-ready leads, and then use that information to tailor their sales pitch, highlighting benefits and features that would be most appealing or relevant to our customers’ needs.
Restaurant Manager
Briad Wenco Inc.
Bellmawr, NJ
09.2018 - 02.2021
- Reviews work procedures and operational issues to determine areas of improvement for service, performance and safety.
- Monitors food preparation methods to ensure acceptable food quality.
- Organizes and directs worker training programs, resolves personnel problems, hires new staff, and evaluates employee performance.
- Maintains safety and food quality according to written standards and procedures.
- Monitors employee hours and scheduling.
- Orders food and other supplies while staying within budget.
- Assists customers by providing information and resolving complaints.
- Establishes standards for personnel performance and customer service.
- Manages food and beverage deliveries to ensure product quality and quantity.
Assistant Fresh Food Manager
Harris Teeter
Concord, NC
11.2014 - 09.2018
- Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety.
- Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
- Monitored food preparation methods to ensure acceptable food quality.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Scheduled staff hours and assigned duties.
- Established standards for personnel performance and customer service.
- Ordered and purchased equipment and supplies.
- Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining and lodging facilities.
General Manager
Luihn Food Systems
Albemarle, NC
11.2010 - 10.2014
- Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
- Managed money and made bank deposits.
- Monitored food preparation methods to ensure acceptable food quality.
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintained food and equipment inventories, and inventory records.
- Established standards for personnel performance and customer service.
- Reviewed work procedures and operational problems to determine ways to improve service, performance, or safety.
- Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining and lodging facilities.
Fresh Food Manager
Wawa Inc
Philadelphia, PA
06.2004 - 07.2010
- Monitored food preparation methods to ensure acceptable food quality.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.
- Maintained food and equipment inventories, and inventory records.
- Scheduled staff hours and assigned duties.
- Established standards for personnel performance and customer service.
- Organized and directed worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Reviewed work procedures and operational problems to determine ways to improve service, performance, or safety.
- Maintained records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
Correctional Officer
Albemarle Correctional Institute
Badin, NC
11.1999 - 06.2010
- Monitored conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures.
- Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security.
- Inspected visitors and packages delivered to the facility.
- Booked and processed incoming and outgoing prisoners according to written policies and procedures.
- Maintained record of prisoner information, including identification and instances of inmate disturbance.
- Responded to crisis situations as outlined by policies and procedures.
- Participated in required job training.
- Took prisoners into custody and escorted to locations within and outside of facility, such as visiting room, courtroom, or airport.
- Provided transportation for inmates to other institutions, courtrooms, hospitals, and work sites.
- Investigated crimes that have occurred within institution, or assisted police in their investigations of crimes and inmates.
- Arranged daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments.
- Provided oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
Education
A.A. - Criminal Justice
Camden County College
Blackwood, NJ06.1998
Skills
- Customer service
- Sales strategy
- Lead generation
- Product knowledge
- Sales forecasting
- Team leadership
References
Available Upon Request
Timeline
Inbound Sales
Xfinity (Comcast)
06.2021 - 01.2025
Restaurant Manager
Briad Wenco Inc.
09.2018 - 02.2021
Assistant Fresh Food Manager
Harris Teeter
11.2014 - 09.2018
General Manager
Luihn Food Systems
11.2010 - 10.2014
Fresh Food Manager
Wawa Inc
06.2004 - 07.2010
Correctional Officer
Albemarle Correctional Institute
11.1999 - 06.2010
A.A. - Criminal Justice
Camden County College
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