Donna-Fe Fernandez
Woodbridge,VA
Summary
Personable Office Administrator with 15+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
16
16
years of professional experience
Work History
Front Office Administrator / Surgical Coordinator
Karen R. Maser, MD LLC
2011.07 - Current
- Oversees daily office functions, including scheduling appointments, managing electronic medical records, and liaising with healthcare providers and clinical staff
- Implements efficient office procedures, improving workflow and enhancing patient satisfaction
- Assists with billing and balance activities, payment processing, and patient accounts
- Verifies all patient's insurance coverage and eligibility, ensuring accurate billing
- Handles daily/weekly payments and adjustments in the accounting system, maintaining accurate financial records
- Handles comprehensive surgery scheduling, including obtaining surgical authorizations and verifying insurance
- Coordinate between patients, physicians, and hospitals for all outpatient tests and procedures
- Educate patients on hospital procedures and provide treatment plan documentation as per physicians' notes
- Supervise and train administrative staff, maintaining a high standard of service delivery; maintain all clinicians on new computer systems and facilitate communication with IT support specialists
- Manage office inventory and supplies, ensuring seamless operations.
- Managed front office operations, ensuring a welcoming environment for patients and visitors alike.
Administrative Assistant
McLean Neuroscience
2008.06 - 2011.04
- Provided administrative support to the healthcare team, including scheduling appointments, answering phone calls, and maintaining confidential patient files
- Assisted in managing patient records and ensuring compliance with medical regulations
- Supported clinicians and managers with appointment management, billing and collections, office administration, and customer service
- Manage office inventory and supplies, ensuring seamless operations
- Assisted patients, physicians, and hospitals with outpatient procedures
- Collaborate with the healthcare team to coordinate patient care and follow-up appointments
- Address and respond to incoming/outgoing calls and correspondence
- Provided support for billing and collections.
Education
JEB Stuart HS
Falls Church, VA06.2001
Skills
- Customer Service Excellence: Demonstrates outstanding customer service, communication, and interpersonal skills.
- Healthcare Regulations: Knowledgeable about medical terminology and healthcare regulatory requirements.
- Office Management Software Proficiency: Microsoft Office suite, Citrix, Epic, and EMR systems.
- Medical Coding, Billing/Reimbursement: CPT, ICD-10, and HCPCS coding, UB04/EOB for insurance billing and accounts receivable.
- Insurance Verification and Preauthorization: Capable of verifying insurance coverage and obtaining preauthorizations.
- Clinical Skills: Proficient in patient assessment, vital signs measurements, and sterilization techniques.
Timeline
Front Office Administrator / Surgical Coordinator
Karen R. Maser, MD LLC
2011.07 - Current
Administrative Assistant
McLean Neuroscience
2008.06 - 2011.04
JEB Stuart HS
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