Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Hi, I’m

Donna Ferraro

Lebanon,TN
Donna Ferraro

Summary

Responsible OWNER/Bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Qualified Affiliate Broker/REal Estate Agent with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.

Overview

11
years of professional experience

Work History

RE/MAX Legacy Properties
Lebanon, TN

Affiliate Broker
05.2023 - Current

Job overview

  • Assisted clients in understanding the legal terms of contracts related to becoming an affiliate broker.
  • Researched and analyzed current market trends to identify potential customers for affiliate brokering services.
  • Built positive and productive customer connections to drive consistent sales.
  • Discussed client financial options to keep customers informed regarding transactions.
  • Analyzed customer requirements and recommended efficient investment products.
  • Acted as buyer or seller representative when arranging sales.
  • Made bids and offers to buy or sell securities.
  • Negotiated contracts for improved pricing and terms of business with suppliers.
  • Developed relationships with key partners in order to secure additional resources for projects involving affiliated brokers.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Negotiated purchase agreements and contracts with buyers and sellers.

Bigfoot Bartending
Lebanon, TN

Owner
01.2021 - Current

Job overview

  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Ensured compliance with local, state, and federal regulations.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed schedules for bartenders, servers and other staff members.
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
  • Managed employee performance through coaching, counseling, mentoring and disciplining as needed.

RSVP Management
Lebanon, TN

Bartender/Catering/Server/Host
05.2012 - Current

Job overview

  • Describe your responsibilities and achievements in terms of impact and results
  • Use examples but keep in short.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Effectively multitasked within fast-paced environment.

Bradley Heating and Air
Lebanon, TN

Lead Dispatcher
08.2019 - 05.2022

Job overview

  • Collections, Dispatching multiple technicians, Creating long standing relationships with clients, Customer Service, Phone Services, Scheduling
  • Maintained accurate records of vehicles, drivers and customers to ensure efficient dispatch operations.
  • Coordinated with other departments such as sales, marketing and customer service for effective communication between drivers, customers and management.
  • Created daily work schedules for drivers based on customer requests and availability of vehicles and drivers.
  • Responded promptly to emergencies by providing real time solutions based on experience and expertise.
  • Managed inventory of spare parts used in vehicles such as tires, batteries.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.

United States Post Office

USPS Supervisor/Clerk/Carrier
01.2014 - 01.2018

Job overview

  • Operates a single unit postal facility providing limited window services, mail distribution, and dispatches
  • Opens and closes the facility according to established procedures
  • Operates within established postal rules, laws and regulations
  • Resolves problems that may occur during operations and escalates issues to Administrative Post Office (APO) when appropriate
  • Ensures that proper safeguards are instituted for the welfare of customers and the protection of the mails
  • Maintains files and records and submits reports as required
  • Answers questions, provides guidance, and has regular contact with postal customers
  • Exercises protective care of accountable paper, monies, product inventory, and office supplies in accordance to Sarbanes-Oxley Act (SOX)guidelines
  • May provide for limited city, rural and/or highway contract route delivery service to local customers
  • Exercises a normal regard for the safety of self and others.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Coordinated employee schedules according to shift changes and availability.

Education

Volunteer State

06.2012

University Overview

  • GPA: 4.0
  • Honors
  • Academic Excellence
  • Business Management

Lebanon High School

06.2010

University Overview

  • GPA: 4.0
  • Spirit Award
  • Homecoming court
  • Beta Club Treasurer
  • Honors Courses
  • BDP Pride award
  • Business Management
  • Drumline Lead

Skills

  • Customer Service
  • Contract Negotiation
  • Critical Thinking
  • Relationship Building
  • Customer Needs Assessment
  • Project Management
  • Schedule Management
  • Engaging Personality
  • Licensed Affiliate Broker
  • Licensed Bartender
  • Licensed Notary

Accomplishments

Accomplishments
  • Spirit Award
  • Homecoming court
  • Beta Club Treasurer
  • Honors Courses
  • BDP Pride award
  • Business Management
  • Drumline Lead
  • Honors
  • Academic Excellence

References

References
References available upon request.

Timeline

Affiliate Broker
RE/MAX Legacy Properties
05.2023 - Current
Owner
Bigfoot Bartending
01.2021 - Current
Lead Dispatcher
Bradley Heating and Air
08.2019 - 05.2022
USPS Supervisor/Clerk/Carrier
United States Post Office
01.2014 - 01.2018
Bartender/Catering/Server/Host
RSVP Management
05.2012 - Current
Volunteer State
Lebanon High School

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Donna Ferraro