DONNA FIEGEL
Apopka
Summary
Assisted in medical procedures and patient care through completion of an Associate of Science degree in Medical Assisting. Developed customer service skills by engaging with clients and addressing their needs throughout career.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Internal Medicine Practices
11.2024 - 06.2025
- Assisted healthcare providers with patient examinations and documentation of medical histories.
- Prepared patients for procedures by explaining processes and ensuring comfort.
- Conducted routine laboratory tests, including blood draws and specimen collection.
- Managed appointment scheduling and patient follow-up communications efficiently.
- Trained new medical assistants on office protocols and best practices for patient care.
- Implemented process improvements that enhanced operational efficiency in clinic settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assistant Manager, Customer Service
McDonald's
01.2024 - 09.2024
- Managed daily customer inquiries through various channels, ensuring timely and effective resolutions.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Assisted in developing training materials to improve service delivery and employee knowledge retention.
- Collaborated with management to streamline processes, increasing overall operational efficiency.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
Crew member
Dunkin Donuts
06.2023 - 10.2023
- Taking customers orders, handling cash and credit transactions, cleaning
- Cooking, prepping food, opening and closing store
Shift leader
Family Dollar
02.2020 - 10.2020
- Process customer transactions, stock shelves, open and close store
Externship
Internal medicince
07.2011 - 10.2011
- Checked patients in for appointments
- Charted medical information and updates
- Made patient follow-up calls and appointment reminders
- Took vitals
- Processed Urinalysis samples
Externship
Florida hospital apopka
04.2011 - 07.2011
- Checked patients in for appointments
- Processed Urinalysis samples
- Took vitals
- Sterilized and prepped rooms
- Helped doctor with examinations
Education
Associate of Science - Medical Assisting
Southern Technical College
Mount Dora, FL10.2011
GED - Phlebotomy, EKG, Taking vitals, Taking Urinalysis samples, Charting
Lake Technical institute
Eustis, FL01.2009
Skills
Achieved accurate patient vital monitoring to enhance care quality Improved patient information charting efficiency, resulting in better data management Enhanced urinalysis sample processing for timely results Delivered phlebotomy services with high patient satisfaction Executed EKG tests to support diagnostic accuracy Provided effective CPR interventions, contributing to patient safety Delivered first aid promptly, ensuring patient well-being Administered injections effectively, improving patient compliance Fostered exceptional customer service experiences, enhancing patient trust
Timeline
Medical Assistant
Internal Medicine Practices
11.2024 - 06.2025
Assistant Manager, Customer Service
McDonald's
01.2024 - 09.2024
Crew member
Dunkin Donuts
06.2023 - 10.2023
Shift leader
Family Dollar
02.2020 - 10.2020
Externship
Internal medicince
07.2011 - 10.2011
Externship
Florida hospital apopka
04.2011 - 07.2011
Associate of Science - Medical Assisting
Southern Technical College
GED - Phlebotomy, EKG, Taking vitals, Taking Urinalysis samples, Charting
Lake Technical institute