Summary
Overview
Work History
Education
Skills
Timeline
Generic
Donna Finch-Anthony

Donna Finch-Anthony

Willow Grove

Summary

Experienced Baker with expertise in baking on a large scale and managing workloads using modern bakery equipment. Desires a role in a successful growing company. Resourceful and skilled in a quick pace high pressure environment with 21 years of continuous experience. Over [Number] years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought. Focused Courier with [Number] years of employment. Complies with medical delivery specifications. Promotes sharp communication and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Courier

Federal Express
10.2022 - Current
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Verified package information to check for accuracy and completeness.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Delivery Driver

Best Buy
09.2019 - 10.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Experience Bakery Manager

Giant Food Stores
03.2008 - 03.2022
  • Ordering inventory every four weeks
  • Coach, teach and train newly hired associates
  • Creating and printing signs to display product sales and prices
  • Completed Food Safety acknowledgement work and test
  • Work with heavy loads and being able to lift 50 pounds and more
  • A member of the Giant Hiring Committee
  • Maintain sales and prevent over spending
  • Keeping Bakery Department clean and sanitized up to code
  • Scheduling associates according to department needs
  • 100 going above and beyond Customer Service
  • Maintains a positive attitude towards customers and employees
  • Packaging any bakery products that need to be put out for sale
  • Decorating various cakes and other bakery products
  • Filing paper work
  • Ensuring FDA guidelines are met everyday
  • Keeping stock on current inventory on hand
  • Taking orders from customers for baked goods
  • Ability to operate Ovens, mixers, dough sheeters, and bread slicers
  • Building displays and merchandising
  • Constantly competing and maintaining the #2 in the district of bread sales
  • Surpassing previous year’s sales and plan sales weekly
  • Donating to charities with separating in date items for them
  • Member of Giant Safety Committee, which is to ensure all equipment’s are safe to use and up to code
  • Customer
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Supervisor

Baker, Whole Foods Supermarket
03.2007 - 04.2008
  • Accurate inventory processing
  • Started the day by planning recipes
  • Consistently tasting baked goods to ensure the quality was appealing for customers
  • Using 40-80 quart mixers to make pounds of bread dough to pastries
  • Knowledgeable on allergens to ensure safety for the customers and no cross-contamination
  • Worked well with tem members to complete task at a 100%
  • Outstanding customer service at all times
  • After each shift work station was clean and sanitized

Customer Service Representative

Raymour and Flanigan
06.2007 - 03.2008
  • Logging customers information in the computer when purchasing any items
  • Calling customers to ensure they were satisfied with their purchases
  • File paper work
  • Work with cash and closing registers at the end of each shift
  • Communicate with sales person to ensure sales were accurate
  • Knowledge of item pieces to complete paper work
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Baker

Baker, Publix Supermarket
12.1996 - 03.2007
  • Developed strategies for what products to bring out at the start of the day
  • Accurately followed nutritional guidelines to make sure food is prepared correctly
  • Work station cleaned and sanitized daily
  • Mixing and baking of pastries breads rolls
  • Ordering needs for production
  • Keeping check on time and temperature
  • Helping associates with productivity
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.

Education

High School Diploma -

St. Croix Central High School
St. Croix USVI

Skills

  • Computer knowledge
  • Ordering
  • Training associates
  • Inventory management familiarity
  • Use of 80 quart mixers
  • Food safety certification
  • Customer Service
  • Focused and Disciplined
  • Tracking Specimens
  • HIPAA Compliance
  • Heavy Lifting
  • Vehicle Inspection
  • Local Routes
  • Excellent Driving Skills
  • Delivering Time-Sensitive Specimens
  • Time Management
  • Coordinating Efficient Routes
  • Business Processes and Procedures
  • Attention to Confidentiality
  • Processing Samples
  • GPS and Route Planning
  • Item Tracking
  • Punctuality and Reliability
  • Lab Specimen Transport
  • Returns Pickup
  • Handling Pharmaceutical Materials
  • Delivery Payment Collection
  • Accurate Documentation
  • Valid Driver's License
  • Verbal and Written Communication
  • Resolving Shipping and Delivery Problems
  • Hazardous Material Handling
  • Office Supplies and Inventory
  • Order Accuracy
  • Cost Efficiency
  • Effective Planning
  • Delivery Transport0
  • Project Requirements
  • International Shipments
  • Customer Inquiries
  • Federal Regulations
  • Professional Relationships
  • Performance Improvement
  • Courier Training
  • Handheld Scanning Devices0
  • Handheld Scanning Devices
  • Mileage and Service Logs
  • Supply Management
  • Route Development
  • Delivery and Pickup
  • Secure Loads
  • Profit Margins
  • Lead Reporting
  • Sorting
  • Recordkeeping

Timeline

Courier

Federal Express
10.2022 - Current

Delivery Driver

Best Buy
09.2019 - 10.2022

Experience Bakery Manager

Giant Food Stores
03.2008 - 03.2022

Customer Service Representative

Raymour and Flanigan
06.2007 - 03.2008

Supervisor

Baker, Whole Foods Supermarket
03.2007 - 04.2008

Baker

Baker, Publix Supermarket
12.1996 - 03.2007

High School Diploma -

St. Croix Central High School
Donna Finch-Anthony