Donna Flanders
Hooksett
Summary
Accurate Medical Billing Specialist with a strong focus on resolving discrepancies and ensuring patient confidentiality. Known for effective communication and monitoring claim statuses to drive timely resolutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Concord Eye Center/Concord Eye Surgery
Concord
10.2021 - 04.2026
- Processed medical claims, ensuring accuracy and completeness for timely reimbursement.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Monitored claim status and followed up on unpaid or denied claims to expedite resolution.
- Resolved billing discrepancies through effective communication with patients and insurers, enhancing customer satisfaction.
- Ensured accurate documentation of charges and payments for financial records.
- Maintained patient confidentiality while handling sensitive financial information.
Revenue Specialist
Southern NH Internal Medicine Associates
Derry
02.2019 - 09.2021
- Processed patient billing inquiries and resolved discrepancies promptly.
- Managed accounts receivable aged reports to identify outstanding balances.
- Received and submitted payments, updated account information and provided receipts.
- Researched customer accounts for accuracy in billing information.
Medical Billing Specialist
Medical Eye Center
Manchester
11.2016 - 02.2019
- Processed medical claims accurately for eye surgery and related services.
- Reviewed accounts receivable reports to identify outstanding claims issues.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Posted charges, payments and adjustments.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Provided customer service support to patients who had questions about their bills or payments due.
Skills
- Medical coding
- Claims processing
- Revenue cycle management
- Insurance verification
- Billing software
- Account reconciliation
- Customer relationship management
Certification
- Certified Coding - NHTI 2011
Timeline
Medical Billing Specialist
Concord Eye Center/Concord Eye Surgery
10.2021 - 04.2026
Revenue Specialist
Southern NH Internal Medicine Associates
02.2019 - 09.2021
Medical Billing Specialist
Medical Eye Center
11.2016 - 02.2019