Donna Flannery
Oxford,FL
Overview
30
30
years of professional experience
Work History
Unit Secretary
The Villages Hospital
Ladylake, FL
09.2012 - 08.2022
- Follow-up for lab orders, doctor consults, transfer patients, Emergency rooms phone calls, transfer patients via ambulance or life flights. Completed all calls for admissions.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Prepared documents for signature by physicians or other authorized personnel.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Communicated with management to facilitate efficient unit operation.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Utilized hospital information systems for data entry and retrieval.
- Maintained a clean and organized front desk and reception area.
- Compiled and filed medical reports, charts, and correspondence.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Entered patient information into hospital databases with attention to detail and accuracy.
OB Technician
Leesburg Regional Hospital
Leesburg, FL
11.1992 - 09.2012
- Assisted with prepping patients for procedures, including sterilization of equipment and patient preparation.
- Provided direct patient care under the supervision of a physician or midwife during labor and delivery.
- Monitored fetal heart rate patterns, contraction patterns, maternal vital signs, and other pertinent data.
- Instructed patients on proper nutrition, exercise, prenatal care, breastfeeding techniques, contraception methods, and other topics related to obstetrics and gynecology health care needs.
- Assisted with C-sections when necessary as well as postpartum care for mother and baby.
- Provided emotional support to pregnant women during their labor process by providing comfort measures such as back rubs or breathing exercises.
- Processed specimens for analysis in accordance with standard operating procedures.
- Maintained cleanliness of work area through daily cleaning tasks such as disposing of biohazardous waste materials appropriately and sanitizing surfaces regularly.
- Assisted physicians with gynecological exams including Pap smears, pelvic exams, colposcopies, endometrial biopsies.
- Prepared rooms prior to examinations by stocking them with necessary supplies and ensuring that equipment is functioning properly.
- Responded quickly to any complications during labor or delivery processes according to established protocols.
- Attended team meetings to discuss new policies or procedures related to obstetrical services provided at the facility.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated with management or other staff to resolve problems.
- Cleaned medical equipment or facilities.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Adjusted settings or positions of medical equipment.
- Instructed patients in use of assistive equipment.
- Assisted surgeons and nursing staff in the operating room by passing instruments and supplies during surgery.
- Provided patient care before, during and after surgery, including positioning patients on surgical table, prepping them for surgery, cleaning up afterward and transporting to recovery area.
- Sterilized equipment using appropriate methods such as steam or chemical sterilization.
- Maintained a clean and safe environment in the operating room by disposing of used medical supplies properly according to hospital protocol.
- Set up sterile field with all necessary instruments and supplies needed for each procedure.
- Assisted with stocking operating rooms with necessary supplies prior to surgeries.
- Performed inventory checks of OR equipment and reported any shortages or damaged items to supervisor.
- Followed infection control protocols when handling specimens, linens, instruments and other contaminated materials.
- Transported patients from pre-operative areas to OR suites safely using proper body mechanics techniques.
- Provided support for family members before and after surgery by answering questions about the procedure.
- Greeted visitors in the OR suite while maintaining a professional demeanor.
- Fostered positive relationships with physicians, nurses, anesthesiologists and other healthcare providers.
- Assisted in setting up special equipment required for specific procedures such as lasers or endoscopes.
- Responded quickly to emergency situations following established protocols.
- Transported patients to holding area to prepare for operating procedures.
- Performed sterilization processes after procedures to complete room turnaround.
- Followed standard precautions using personal protective equipment to maintain safe and secure settings.
- Executed pre-surgical preparation, transporting specimens and supplies to operating room.
- Maintained sterile field and supplied retractors and tools to physicians.
Education
OB Surgical Technician
Computer Training
03-1997
CNA -
Lake Technical Center
Eustis, FL09-1992
GED -
Wildwood High School
Florida03-1979
Timeline
Unit Secretary
The Villages Hospital
09.2012 - 08.2022
OB Technician
Leesburg Regional Hospital
11.1992 - 09.2012
OB Surgical Technician
Computer Training
CNA -
Lake Technical Center
GED -
Wildwood High School
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