Donna Flores
Staten Island,NY
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
4
4
years of professional experience
Work History
Funding Coordinator
V.p Capital Funding
01.2021 - 09.2021
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Carried out day-day-day duties accurately and efficiently.
- Verified credit histories, personal references and employment backgrounds for each applicant
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Lead Cashier
Ulta Cosmetics And Salon
01.2019 - 01.2021
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Displayed new stock and rotated existing products.
BDC Representative
Island Auto Group
01.2018 - 01.2019
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
Education
High School Diploma -
New Dorp Highschool
Staten Island, NY07.2011
Skills
- Processing Funding
- Customer Accounts Management
- Processing Loan Applications
- Funding Proposals
- Interpersonal Communications
- Cash Drawer Management
- Cleaning and Sanitizing
- Cash Management
- Time Management Skills
- Refunds and Exchanges
- Product Knowledge
- Staff Training
- Coaching and Mentoring
- POS Systems Operations
- Conflict Resolution
- Retail Merchandising
Timeline
Funding Coordinator
V.p Capital Funding
01.2021 - 09.2021
Lead Cashier
Ulta Cosmetics And Salon
01.2019 - 01.2021
BDC Representative
Island Auto Group
01.2018 - 01.2019
High School Diploma -
New Dorp Highschool
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