Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donna Flores

Staten Island,NY

Summary

Knowledgeable and dedicated customer service professional with extensive interpersonal experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Content Creation/Content & Social Media Manager

Twitch
03.2022 - Current
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring consistent brand voice and message.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of competition.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Cash Lead/Supervisor

Ulta Beauty Inc.
11.2019 - 10.2022
  • Increased customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Managed daily cash flow for optimal efficiency, ensuring accurate counts and timely deposits.
  • Assisted in reducing wait times by streamlining the cash handling process and improving cashier performance.
  • Mentored new cashiers, providing thorough training on company policies and procedures.
  • Improved store organization by implementing a more effective system for tracking daily sales and revenue.
  • Collaborated with management to develop strategies for increasing sales through upselling techniques.
  • Enhanced loss prevention efforts by meticulously monitoring cashier stations and identifying potential risks.
  • Maintained a clean, organized work environment to promote efficient operations and improve overall customer experience.
  • Conducted regular audits of cash registers, ensuring accuracy in financial reporting and adherence to company policies.
  • Supported store promotions by effectively communicating sale details to customers, resulting in increased revenue during promotional periods.
  • Successfully resolved payment discrepancies through diligent research and clear communication with customers or financial institutions as needed.
  • Contributed valuable insights during weekly team meetings that led to improved operational efficiency across the board.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.

BDC Representative

Island Auto Group
11.2018 - 04.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
  • Assisted management in analyzing performance metrics, identifying areas for improvement and implementing new strategies.
  • Contributed to team success by consistently meeting or exceeding individual performance goals.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
  • Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06.2012

Skills

  • Effective Organization
  • Content Creation
  • Brand Promotion
  • Photo and Video Editing
  • Audience Analysis
  • Digital Media
  • Conversion Strategy
  • Promotional Campaigns
  • Photography and Videography
  • Analytics and Reporting
  • Content Development
  • Social Media Management
  • Competitor Analysis
  • Interpersonal Skills
  • Goal Planning
  • Verbal and written communication
  • Content scheduling
  • Attention to Detail
  • Twitter, TikTok, Pinterest, Clubhouse
  • Reliability
  • Analytical Thinking
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Relationship Building

References

Michelle Herman Manager at Ulta Beauty - (917) 459-8117


Richard Vento Manager at Island Auto Group - (917) 819-5397



Timeline

Content Creation/Content & Social Media Manager

Twitch
03.2022 - Current

Cash Lead/Supervisor

Ulta Beauty Inc.
11.2019 - 10.2022

BDC Representative

Island Auto Group
11.2018 - 04.2019

High School Diploma -

Tottenville High School

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Donna Flores