Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Ford

Tallahassee,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

Substitute Teacher

Kelly Educational Services
Madison, FL
04.2022 - 05.2022
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Worked with principal's office on disciplinary and safety issues.

Post Office Mail Clerk

United States Post Office
Lakeland, FL
04.2005 - 11.2018
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Helped customers by carrying oversized parcels inside residences.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.

Patient Transporter

Lakeland Regional Health Medical Center
Lakeland, FL
08.2004 - 04.2005
  • Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Analyzed patients' medical conditions to identify proper mode of transport.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Customer Service Manager

Bank Of America
Lakeland, FL
09.1997 - 08.2004
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

Corps Member

AmeriCorps NCCC
Charleston, SC
08.1994 - 06.1996
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Education

Mathematics Education

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • De-escalation Techniques
  • Handling Complaints and Inquiries
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Data Entry and Maintenance

Timeline

Substitute Teacher

Kelly Educational Services
04.2022 - 05.2022

Post Office Mail Clerk

United States Post Office
04.2005 - 11.2018

Patient Transporter

Lakeland Regional Health Medical Center
08.2004 - 04.2005

Customer Service Manager

Bank Of America
09.1997 - 08.2004

Corps Member

AmeriCorps NCCC
08.1994 - 06.1996

Mathematics Education

Florida Agricultural And Mechanical University

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Donna Ford