Donna Foshee

Manage multiple areas of a commercial plumbing company including the following:

• Use of multiple software platforms including Buildertrend, Microsoft Office, Google Calendar, and Quickbooks to manage and streamline up to 20 commercial projects at a time from start to finish
• Schedule commercial service calls, dispatch technicians and complete billings
• Correspond via email and phone with general contractors regarding proposals, change orders and other job issues
• Create and notarize pay applications, lien waivers and other required job documents
• Responsible for scheduling meetings for owners and preparing for tax filings and monthly reports
• Maintain all employee records including new hires, state licensing requirements, payroll and employee benefits

• Promoted and maintained professional relationships with all customers and potential customers, in person, on the phone and with written correspondence
• Data entry, accounts reconciliation, process monthly reports and handle bookkeeping inquiries in person and by phone
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests for products, services, and company information.
• Opened and maintained new accounts of all types according to bank policy and federally regulated guidelines
• Responsible for opening and closing of main vault and night depository vault using dual control documented procedures and responsible for handling large amounts of cash including filling and balancing ATM machine and daily reconciliation of teller and vault cash
• Responsible for ordering and inventory of all office supplies and banking equipment through multiple vendors as well as scheduling maintenance and service of all office equipment as needed
• Trained new employees on procedures and regulations regarding products and services provided