Donna Fowler
Canton,GA
Summary
Professional with extensive experience in administrative and registration functions. Adept at streamlining operations and enhancing participant satisfaction through efficient processes. Known for strong team collaboration and adaptability, ensuring consistent and reliable performance. Proficient in data management, customer service, and problem-solving.
Overview
19
19
years of professional experience
Work History
Records and Registration Coordinator
Reinhardt University - Office of the Registrar
01.2024 - Current
- Ensures accurate reporting of enrollment data to internal stakeholders as well as external agencies like National Student Clearinghouse.
- Evaluates transfer credit requests in accordance with institutional policies, streamlining the transfer process for incoming students.
- Updates computer system (Jenzabar) with latest information to keep records current and accurate.
- Serves as a liaison between students and academic advisors, facilitating communication for effective degree planning and conferral.
- Provides exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
- Conducts regular audits of student records, maintaining compliance with institutional policies and federal regulations.
- Assists in the preparation of commencement ceremonies by coordinating logistics such as diploma ordering and distribution lists.
- Greetes every guest with personable approach and provided knowledgeable service.
- Maintaines positive relationships with faculty and staff members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students' experiences.
- Promotes adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
Office Manager/Credentialing Coordinator
Reinhardt University - School of Nursing
07.2018 - 01.2024
- Functioned as the executive assistant to the Dean of the School of Nursing; provided administrative support for nine full-time faculty and sixteen adjunct faculty
- Maintained accurate files, records and credentialing documents in well-maintained databases using ACEMAPP, Symplr, and TCPS.
- Composed and edited complex documents: correspondence, emails, letters of acceptance, reports, faculty meeting/advisory committee minutes, and spreadsheets
- Prepared records for site visits and CCNE accreditation.
- Coordinated department schedules, affiliation agreements, clinical adjunct contracts, and adjunct payroll
- Provided IT support for satellite campus and maintained departmental web pages/social media presence
- Ordered supplies and equipment guided by university policies and procedures; maintained and reconciled financial reports of expenditures
- Handled sensitive information with discretion, maintaining confidentiality of University, personnel records and information covered under HIPAA.
- Provided exceptional customer service when addressing student inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Administrative Assistant
Reinhardt University - Student Financial Aid
10.2015 - 07.2018
- Provided clerical and administrative support for the Office of Student Financial Aid, which served a student population of more than 1400 students
- Verified completion of Master Promissory Notes, Entrance/Exit Counseling, and conducted credit checks using National Student Loan Data System and the US Department of Education Common Origination and Disbursement system
- Greeted and directed visitors, telephone, and email communication within the department
- Coordinated the Federal Work Study/Reinhardt Work Study Program which employed 180 student workers
- Promoted work study to students using the University website and New Student Orientation events
- Processed I-9 forms for student workers; verified employment eligibility through e-Verify
- Ensured Federal Work Study complied with federal regulations; processed student payroll
- Featured in student publication The Nest 2018
Medical Canvass Case Manager
Combined Investigators
06.2014 - 09.2015
- Managed medical canvass cases on claimants suspected of insurance fraud (Workers’ Compensation, General Liability, Auto Liability)
- Received and reviewed case assignments from clients; assigned canvasses to data analysts based on the size, complexity, and scope of case and specified client deadlines
- Reviewed research and edited reports created by data analysts; Created training documents for Medical Canvass department
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Programming Specialist
Forsyth County Public Library
07.2006 - 08.2012
- Planned and presented literacy-based programs for youth using a wide variety of books, music, and movement activities; assisted in the development and implementation of programming for all ages
- Developed and presented the Books for Babies (birth to 18 months) program for children and caregivers
- Designed and edited FCPL, a digital newsletter of library events distributed monthly to more than 46,000 cardholders
- Developed promotional materials for adult and youth programming, library events, and new/existing services in a variety of formats, including fliers, brochures, bookmarks, and signage
- Drafted press releases, advertisements, and program information documents for local media outlets; posted events to online community calendars; promoted and marketed FCPL services to county residents both in person and through digital and print media
- Provided customer service for library patrons, which included registration of patrons for library cards, processing voter registrations, collecting fines, placing holds on materials, and promoting library programs and services
Education
M.S. - Library and Information Science
Drexel University
Philadelphia, PA12.2013
BA - Liberal Studies
Reinhardt College
Waleska, GA05.2002
Skills
- Strong Organizational Skills
- Administrative Oversight
- Effective written and verbal communication
- Proficient in Microsoft Productivity Tools
- Effective Problem Resolution
- Critical Analysis
- Document management
- Policy compliance
Timeline
Records and Registration Coordinator
Reinhardt University - Office of the Registrar
01.2024 - Current
Office Manager/Credentialing Coordinator
Reinhardt University - School of Nursing
07.2018 - 01.2024
Administrative Assistant
Reinhardt University - Student Financial Aid
10.2015 - 07.2018
Medical Canvass Case Manager
Combined Investigators
06.2014 - 09.2015
Programming Specialist
Forsyth County Public Library
07.2006 - 08.2012
M.S. - Library and Information Science
Drexel University
BA - Liberal Studies
Reinhardt College
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