Donna Frausto
Summary
Multi-family housing operations leader with a deep understanding of property management principles, and a passion for creating thriving communities and teams. I bring a results-driven approach to every aspect of operations. My leadership is rooted in innovation, strategic problem-solving, and an unwavering commitment to my teams and customers.
Overview
15
15
years of professional experience
Work History
Community Manager
Greystar Property Management
11.2015 - Current
- Oversee daily operations, ensuring compliance with company standards and regulations.
- Successfully transitioned all previous owner contracts to new ownership.
- Conducted in-depth market research to stay competitive and attract corporate leases.
- Executed outreach marketing, including realtor partnerships, and community events.
- Reviewed and executed contracts while mitigating potential liabilities.
- Managed PO generation, invoice processing, and financial reporting (weekly, monthly).
- Ensured optimal pricing in YieldStar for revenue maximization.
- Maintained over 50% resident retention through strong renewal strategies.
- Led and motivated the team to stay organized and proactive.
- Handled all customer relations, resident concerns, and conflict resolution.
- Organized prospect mixers and resident events to maintain occupancy above budgeted goals.
Community Manager
Avana Rancho Cucamonga
07.2016 - 01.2018
- Managed all aspects of property operations, leading an 11-member team
- Oversaw financial records, including monthly reconciliations and budget analysis
- Negotiated bids and managed capital improvement projects from start to completion
- Ensured high resident satisfaction and retention through effective customer service
- Managed rent collection, invoice processing, and final account settlements
- Conducted market analysis, AxioMetrics reports, and renewal projections
- Reduced delinquency and consistently maintained low outstanding balances
- Issued and followed up on 3-day pay or quit notices and legal proceedings
- Conducted move-in and renewal file audits to ensure compliance
- Organized monthly resident events to enhance community engagement
- Successfully completed annual property audits, ensuring adherence to company policies
Assistant Community Manager
Carmel Partners
12.2013 - 10.2016
- Assisted in all property operations, including leasing, marketing, and rent collection
- Led weekly team meetings and daily huddles to align goals and expectations
- Maintained delinquency below 1%, ensuring financial stability
- Oversaw legal processes, including evictions and court appearances
- Assisted in vendor management, invoice approvals, and contract negotiations
- Led due diligence efforts for two properties, including broker tours and audits
Bookkeeper
Avana Rancho Cucamonga
11.2015 - 07.2016
- Managed property accounting, rent collection, and delinquency follow-ups
- Processed final account statements, PO approvals, and invoices
- Audited renter’s insurance compliance and ensured proper documentation
- Assisted the Community Manager with customer relations and issue resolution
- Led resident retention initiatives, following up on 30-day notices to reduce turnover
- Maintained 100% compliance on quarterly audits through diligent office management
Assistant Community Manager
Lafayette Parc
02.2013 - 12.2013
- Ensured office and property readiness for daily operations
- Reviewed new applications, lease files, and renewals
- Managed resident and leasing team communications for efficient operations
- Processed rent payments, bank deposits, and accounting month-end reports
- Issued 3-day notices and managed legal proceedings when necessary
- Conducted regular vacant unit inspections to maintain property standards
Leasing Associate
Lafayette Parc
04.2012 - 02.2013
- Provided tours and demonstrated community amenities to prospective residents
- Processed rental applications, screenings, and approvals
- Maintained strong market knowledge and competitor analysis
- Assisted the maintenance team with tracking and updating unit readiness
Leasing Consultant
TCPM
09.2010 - 04.2012
- Handled all marketing and leasing efforts, ensuring strong occupancy
- Maintained detailed resident files, including leases, collections, and move-ins/outs
- Coordinated vendor and maintenance teams to manage unit readiness
- Ensured daily upkeep of common areas and vacant units for strong curb appeal
Education
BRE License -
Real Estate Advisors
01.2014
High School Diploma -
01.2006
Skills
- Word
- Excel
- Rent Roll
- OneSite
- Yardi
- MRI
- LRO
- PowerPoint
- YieldStar
- OpsTechnology
- Market analysis
- Financial Reporting
- Variance Analysis
References
Available upon request.
Timeline
Community Manager
Avana Rancho Cucamonga
07.2016 - 01.2018
Community Manager
Greystar Property Management
11.2015 - Current
Bookkeeper
Avana Rancho Cucamonga
11.2015 - 07.2016
Assistant Community Manager
Carmel Partners
12.2013 - 10.2016
Assistant Community Manager
Lafayette Parc
02.2013 - 12.2013
Leasing Associate
Lafayette Parc
04.2012 - 02.2013
Leasing Consultant
TCPM
09.2010 - 04.2012
BRE License -
Real Estate Advisors
High School Diploma -
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