Donna Frazier

Ensure university compliance with federal immigration laws by reviewing incoming and current student's visa/immigration status.

Ensure all student visa/immigration documentation is received and is current.

Determine residency classification for U.S. citizens, immigrants and non-immigrants.

Recommend and assist in implementing changes to university policies and practices to ensure consistent and fair application of immigration regulations.

Deep understanding of non-immigrant and immigrant visa classifications and federal regulations.

Ability to manage a high volume of complex cases, multitask effectively, and maintain attention to detail.

Ability to work cooperatively with a diverse range of students, staff, and faculty in a fast-paced, demanding environment.

Provide expertise on U.S. immigration laws and regulations for international students, faculty, and staff, including advising on visa classifications.

• Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
• Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
• Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
• Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established customer deadlines.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Verified accuracy of data entered into system to produce error-free reports.
• Maintain records or documents processed and compiling reports according to standard operating procedures
• Assist with customer inquiries regarding lockbox operations and ensure deadlines are met by having all correspondence mail and work to the receipt area and log for pickup
• Balance deposit tickets to items and envelopes
• Entered member transaction data into online banking software
• Perform quality checks to ensure all items are endorsed and encoded properly
• Process and prepare items for distribution to Image Item Processing or Transit Department

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Resolved various issues and discrepancies for customers.
• Generate revenue by selling tickets and related products/services
• On occasion, be offered voluntary overtime and required to work mandatory overtime Be assigned performance goals and receive coaching towards continuous improvement

• Oversaw daily operations within the department, ensuring seamless workflow management and timely completion of tasks.
• Input data into spreadsheets and databases.
• Data entry of miscellaneous customer information that includes check dollar amounts and invoice data.
• Maintained an established productivity standard for number of keystrokes entered per hour and a high-quality standard for volume of transactions before an error occurs.
• Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work of less senior team members.
• Duties also include reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress, adjusting as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance and representing unit at meetings.
• Managing workflow from start to finish and monitoring team of associates
• Ensuring that customer deadlines are being met.
• Ensuring that all of the necessary tools are on hand in order to perform the job with little or no interruptions.
• Communicating with peers and management and other lockbox teams to exchange pertinent information.
• Promoting a positive work environment for associates demonstrating a commitment to open communications, staff development and employee morals.
• Identifying and escalating workflow issues.
• Providing clerical support on departmental projects.
• Providing support to work directors and compiling daily production statistics and/or other reports.
• Working under general supervision, resolve routine problems that may require research from more than one source.
• Act as information source to less senior staff.
• Due to my diligence and hard work, I was promoted to Work Director of the Retail department.