Hi, I’m
Donna Gage
Wolverine Lake Village,MI
Summary
Versatile and results-driven professional with a track record of enhancing client satisfaction and streamlining operations across various roles, including Lead Technical Specialist at National Heritage Academy. Demonstrates exceptional adaptability and reliability, with achievements in developing training materials and improving software performance. Skilled in progress documentation and respecting privacy, committed to fostering independence and well-being in clients.
Overview
34
years of professional experience
Work History
Myself
Home Support Worker
08.2006 - Current
Job overview
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Improved independence and quality of life for clients through assistance with daily living tasks.
National Heritage Academy
Lead Technical Specialist
06.2005 - 03.2006
Job overview
- Increased customer satisfaction by providing exceptional technical support during critical incidents and resolving complex issues promptly.
- Developed comprehensive training materials for end-users on newly implemented technologies or updates to existing systems for smooth adoption rates.
- Enhanced software performance with thorough debugging, code optimization, and regular updates.
Myself
Childcare Owner
01.2002 - 05.2005
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Integral Solutions Inc
Software Trainer
03.1995 - 03.1996
Job overview
- Built customized software solutions to suit needs and match business flow objectives.
- Advised customers about current and potential software packages.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Installed hardware, software and digital components for customers.
- Streamlined the onboarding process for new hires by delivering targeted software orientation sessions.
- Prepared high-quality visual aids and reference materials that reinforced key concepts learned during training events.
- Evaluated participant progress and provided personalized feedback, ensuring optimal understanding and retention of key concepts.
- Enhanced software user proficiency by conducting comprehensive training sessions.
- Mentored junior trainers, sharing expertise while fostering professional growth opportunities within the team.
- Consulted with users to determine hardware, software and system functionality specifications.
- Provided ongoing support for customers through regular check-ins and follow-up sessions, bolstering long-term success with software solutions.
- Facilitated hands-on workshops, empowering users to confidently apply their newfound skills in real-world situations.
- Proactively identified opportunities for process improvements within the training department, contributing to overall efficiency gains.
- Established strong relationships with stakeholders across departments by providing expert guidance on software utilization techniques and strategies.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Coordinated software conversion and implementation processes for company customers.
- Increased client satisfaction by resolving technical issues promptly during training events.
- Provided coaching and mentoring to employees.
- Collaborated with cross-functional teams to align on software features and updates, maintaining up-to-date training content.
New Horizons Computer Training
Software Test Trainer
08.1993 - 07.1994
Job overview
- Listened to users, communicated training and translated technical information into easily understood terms.
- Implemented post-training evaluations to gauge effectiveness and identify areas for improvement, resulting in continuous enhancement of instructional methods.
- Prepared high-quality visual aids and reference materials that reinforced key concepts learned during training events.
- Enhanced software user proficiency by conducting comprehensive training sessions.
Michigan Association of CPAs
Conference Coordinator
08.1993 - 04.1994
Job overview
- Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
- Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
- Selected appropriate venues based on event requirements, budget constraints, and location preferences.
Lord & Taylor LLC
Sales Associate
08.1993 - 04.1994
Wharton Center For the Performing Arts
House Management
08.1990 - 05.1993
Education
Michigan State UniversityEast Lansing, MI
Bachelor of Arts from Humanities
01-1993
University Overview
- Part time jobs during full time university attendance:
- Wharton Center for the Performing Arts -House Management
- Wharton Center for the Performing Arts -Education Outreach
Skills
- Reliability and punctuality
- Adaptable to change
- Progress Documentation
- Respect for privacy
Quilting
Create Complex Art for Practical Uses
Timeline
Home Support Worker
Myself
08.2006 - Current
Lead Technical Specialist
National Heritage Academy
06.2005 - 03.2006
Childcare Owner
Myself
01.2002 - 05.2005
Software Trainer
Integral Solutions Inc
03.1995 - 03.1996
Software Test Trainer
New Horizons Computer Training
08.1993 - 07.1994
Conference Coordinator
Michigan Association of CPAs
08.1993 - 04.1994
Sales Associate
Lord & Taylor LLC
08.1993 - 04.1994
House Management
Wharton Center For the Performing Arts
08.1990 - 05.1993
Michigan State University
Bachelor of Arts from Humanities
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