Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatcher
Pro Park (Empire Transportation)
Perris, California
06.2023 - Current
Communicated with drivers to provide real-time updates and instructions.
Utilized dispatch software to track vehicle locations and manage logistics.
Assisted in resolving driver issues.
Documented incidents and maintained accurate records.
Ensured compliance with safety regulations during transportation operations.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Worked closely with transportation supervisor to dispatch and assign loads.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Ensured compliance with safety regulations and company policies.
Verified driver credentials prior to assigning them a route or task.
Developed strategies for improving efficiency within the dispatch department.
Created daily reports detailing response times, call volumes, and other pertinent information.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Prepared daily work and run schedules.
Road Supervisor
First Transit/TransDev
Perris, California
07.2022 - 07.2023
Supervised daily operations of transit routes and schedules.
Coordinated maintenance and inspections of transit vehicles.
Addressed customer inquiries and resolved service issues promptly.
Reviewed accident reports and implemented changes to reduce risk of future incidents.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operations Control Manager
Mv Transportation Inc.
Oceanside, California
06.2022 - 07.2022
Classroom work for air brakes
Dispatcher
Empire Transportation
Perris, California
08.2018 - 06.2022
Communicated with drivers to provide real-time updates and instructions.
Utilized dispatch software to track vehicle locations and manage logistics.
Assisted in resolving driver issues.
Documented incidents and maintained accurate records.
Ensured compliance with safety regulations during transportation operations.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Worked closely with transportation supervisor to dispatch and assign loads.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Ensured compliance with safety regulations and company policies.
Verified driver credentials prior to assigning them a route or task.
Developed strategies for improving efficiency within the dispatch department.
Created daily reports detailing response times, call volumes, and other pertinent information.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Prepared daily work and run schedules.
Driver/Dispatcher
Mv Transportation Inc.
San Bernardino, California
03.2016 - 08.2019
Coordinated dispatch schedules to optimize delivery routes and reduce delays.
Communicated with drivers to ensure timely pick-ups and drop-offs.
Monitored vehicle locations using GPS tracking systems for real-time updates.
Trained new dispatchers on software systems and operational procedures effectively.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Received and dispatched calls for emergency services.
Resolved customer complaints related to service issues or delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Updated records of driver locations, delays, and cancellations.
Worked closely with transportation supervisor to dispatch.
Ensured compliance with safety regulations and company policies.
Verified driver credentials prior to assigning them a route or task.
Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Transported passengers safely to designated locations within service area.
Assisted passengers with boarding and disembarking from vehicles.
Communicated effectively with dispatch regarding schedule changes or delays.
Conducted routine vehicle inspections to ensure safety and compliance.
Followed all safety protocols while operating paratransit vehicles on public roads.
Assisted passengers with loading and unloading luggage onto vehicle when necessary.
Conducted pre-trip inspections of vehicles prior to departures from base station.
Reported mechanical issues or incidents immediately to supervisor or dispatcher.
Utilized lifts and ramps to help handicapped passengers board shuttles.
Received and submitted passenger fares.
Stay at home Mom
Unemployed
Fontana, California
09.2011 - 03.2016
Manager
U-Store-It
Rialto, California
07.2008 - 09.2011
Managed daily operations of self-storage facility and ensured smooth workflow.
Supervised staff, providing training and guidance on customer service best practices.
Maintained accurate inventory of storage units and monitored occupancy rates.
Assisted customers with rental agreements, payment processing, and inquiries.
Implemented security measures to safeguard customer property and facility assets.
Conducted regular inspections of storage units for cleanliness and safety compliance.
Developed marketing strategies to attract new customers and retain existing ones.
Maintained filing systems, ensuring documents are easily accessible.
Assisted in budgeting and financial reporting for office expenses.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed front desk operations including greeting visitors, answering questions
Education
Certified Medical Office Manager - Medical Office Management
Concorde Career College
San Bernardino, CA
01-1992
Some College (No Degree) - Psychology/Sociology
San Bernardino Valley College
San Bernardino, CA
Skills
Class B with passenger endorsements
Dispatch software (Clever and Trapeeze)
Vehicle tracking
Incident documentation
Compliance assurance
Route optimization
Schedule management
Safety compliance
Problem solving
Effective communication
Time management
Incident reporting
Tracking systems
Verbal and written communication
Emergency protocols
Certification
Class B with passenger endorsements
Timeline
Dispatcher
Pro Park (Empire Transportation)
06.2023 - Current
Road Supervisor
First Transit/TransDev
07.2022 - 07.2023
Operations Control Manager
Mv Transportation Inc.
06.2022 - 07.2022
Dispatcher
Empire Transportation
08.2018 - 06.2022
Driver/Dispatcher
Mv Transportation Inc.
03.2016 - 08.2019
Stay at home Mom
Unemployed
09.2011 - 03.2016
Manager
U-Store-It
07.2008 - 09.2011
Certified Medical Office Manager - Medical Office Management