Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Garza

Menifee,California

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dispatcher

Pro Park (Empire Transportation)
Perris, California
06.2023 - Current
  • Communicated with drivers to provide real-time updates and instructions.
  • Utilized dispatch software to track vehicle locations and manage logistics.
  • Assisted in resolving driver issues.
  • Documented incidents and maintained accurate records.
  • Ensured compliance with safety regulations during transportation operations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Ensured compliance with safety regulations and company policies.
  • Verified driver credentials prior to assigning them a route or task.
  • Developed strategies for improving efficiency within the dispatch department.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Prepared daily work and run schedules.

Road Supervisor

First Transit/TransDev
Perris, California
07.2022 - 07.2023
  • Supervised daily operations of transit routes and schedules.
  • Coordinated maintenance and inspections of transit vehicles.
  • Addressed customer inquiries and resolved service issues promptly.
  • Reviewed accident reports and implemented changes to reduce risk of future incidents.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Operations Control Manager

Mv Transportation Inc.
Oceanside, California
06.2022 - 07.2022
  • Classroom work for air brakes

Dispatcher

Empire Transportation
Perris, California
08.2018 - 06.2022
  • Communicated with drivers to provide real-time updates and instructions.
  • Utilized dispatch software to track vehicle locations and manage logistics.
  • Assisted in resolving driver issues.
  • Documented incidents and maintained accurate records.
  • Ensured compliance with safety regulations during transportation operations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Ensured compliance with safety regulations and company policies.
  • Verified driver credentials prior to assigning them a route or task.
  • Developed strategies for improving efficiency within the dispatch department.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Prepared daily work and run schedules.

Driver/Dispatcher

Mv Transportation Inc.
San Bernardino, California
03.2016 - 08.2019
  • Coordinated dispatch schedules to optimize delivery routes and reduce delays.
  • Communicated with drivers to ensure timely pick-ups and drop-offs.
  • Monitored vehicle locations using GPS tracking systems for real-time updates.
  • Trained new dispatchers on software systems and operational procedures effectively.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received and dispatched calls for emergency services.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Worked closely with transportation supervisor to dispatch.
  • Ensured compliance with safety regulations and company policies.
  • Verified driver credentials prior to assigning them a route or task.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Transported passengers safely to designated locations within service area.
  • Assisted passengers with boarding and disembarking from vehicles.
  • Communicated effectively with dispatch regarding schedule changes or delays.
  • Conducted routine vehicle inspections to ensure safety and compliance.
  • Followed all safety protocols while operating paratransit vehicles on public roads.
  • Assisted passengers with loading and unloading luggage onto vehicle when necessary.
  • Conducted pre-trip inspections of vehicles prior to departures from base station.
  • Reported mechanical issues or incidents immediately to supervisor or dispatcher.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Received and submitted passenger fares.

Stay at home Mom

Unemployed
Fontana, California
09.2011 - 03.2016

Manager

U-Store-It
Rialto, California
07.2008 - 09.2011
  • Managed daily operations of self-storage facility and ensured smooth workflow.
  • Supervised staff, providing training and guidance on customer service best practices.
  • Maintained accurate inventory of storage units and monitored occupancy rates.
  • Assisted customers with rental agreements, payment processing, and inquiries.
  • Implemented security measures to safeguard customer property and facility assets.
  • Conducted regular inspections of storage units for cleanliness and safety compliance.
  • Developed marketing strategies to attract new customers and retain existing ones.
  • Maintained filing systems, ensuring documents are easily accessible.
  • Assisted in budgeting and financial reporting for office expenses.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions

Education

Certified Medical Office Manager - Medical Office Management

Concorde Career College
San Bernardino, CA
01-1992

Some College (No Degree) - Psychology/Sociology

San Bernardino Valley College
San Bernardino, CA

Skills

  • Class B with passenger endorsements
  • Dispatch software (Clever and Trapeeze)
  • Vehicle tracking
  • Incident documentation
  • Compliance assurance
  • Route optimization
  • Schedule management
  • Safety compliance
  • Problem solving
  • Effective communication
  • Time management
  • Incident reporting
  • Tracking systems
  • Verbal and written communication
  • Emergency protocols

Certification

  • Class B with passenger endorsements

Timeline

Dispatcher

Pro Park (Empire Transportation)
06.2023 - Current

Road Supervisor

First Transit/TransDev
07.2022 - 07.2023

Operations Control Manager

Mv Transportation Inc.
06.2022 - 07.2022

Dispatcher

Empire Transportation
08.2018 - 06.2022

Driver/Dispatcher

Mv Transportation Inc.
03.2016 - 08.2019

Stay at home Mom

Unemployed
09.2011 - 03.2016

Manager

U-Store-It
07.2008 - 09.2011

Certified Medical Office Manager - Medical Office Management

Concorde Career College

Some College (No Degree) - Psychology/Sociology

San Bernardino Valley College
Donna Garza
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