Summary
Overview
Work History
Education
Skills
Timeline
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Donna Gaughan

Virginia Beach,VA

Summary

Former restaurant owner and recently retired teacher looking to return to the hospitality industry. Strong work ethics and a focus on customer satisfaction, cleanliness, and visual appeal of establishment and finished product. Strong organizational and leadership skills, able to mold and shape staff. Experienced hiring and training front and back of house. Creative and responsible with impeccable time management abilities, inventory management and positive work environment.

Overview

29
29
years of professional experience

Work History

Owner

Doughzer's Pizza
Norfolk, VA
08.2010 - 08.2013
  • Hired, trained, and retained employees.
  • Organized delivery routes.
  • Ran promotions: local television commercials, fundraisers with schools, catering, save and earn coupons for loyal customers.
  • Labeled and dated inventory to adhere to strict food safety guidelines. Made most food from scratch, trained staff to use portion control to monitor food costs.
  • Ensured compliance with health, safety and sanitation regulations.

Owner

Philly Pretzel Factory
Norfolk, VA
07.2008 - 08.2010
  • Hired, trained, and retained employees.
  • Ran fundraisers with schools.
  • catered a concession at ODU football, ECSC and Brute Strength Gym.
  • Inventory, cost control through portion control, payroll (to bookkeeping service) cost budget.
  • Ensured compliance with health, safety, and sanitation regulations.

Wait Staff/ Bartender

Blue Petes Restaurant
Virginia Beach, VA
06.2002 - 12.2007
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Wait Staff/bartender/shift Manager

The Dining Car
Philadelphia, PA
06.1984 - 06.1995
  • Provided excellent customer service.
  • Made food and beverage suggestions.
  • Mixed cocktails for staff to serve customers.
  • Weekly staff schedules and trained new hires.
  • Monitored daily checklists and side worksheets to keep staff members on task.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.

Education

Master of Arts - Education

Arcadia University
Glenside, PA
12-1997

Bachelor of Arts - Psychology

St. Leo College
St. Leo, FL
03-1995

Skills

  • Hiring and staffing
  • Marketing
  • Meal recommendations
  • Daily specials memorization
  • Team member support
  • Exceptional customer service
  • Food inspection
  • Server training
  • Positive and professional
  • Dining customer service

Timeline

Owner

Doughzer's Pizza
08.2010 - 08.2013

Owner

Philly Pretzel Factory
07.2008 - 08.2010

Wait Staff/ Bartender

Blue Petes Restaurant
06.2002 - 12.2007

Wait Staff/bartender/shift Manager

The Dining Car
06.1984 - 06.1995

Master of Arts - Education

Arcadia University

Bachelor of Arts - Psychology

St. Leo College

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Donna Gaughan