Summary
Overview
Work History
Education
Core Qualifications
Timeline
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Donna Gay

Houma,LA

Summary


Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.




Overview

30
30
years of professional experience

Work History

Office Manager

Service Corporation International
11.2015 - 12.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier/ Guest Service Associate

Target
11.2013 - 11.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Manager/Supervisor

AT&T Billing Southeast / Bellsouth
02.1999 - 03.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Championed diversity initiatives within the organization, creating an inclusive atmosphere where all employees were encouraged to contribute their unique perspectives for the betterment of the company as a whole.
  • Established clear objectives for the team, resulting in improved performance metrics across various projects.
  • Delivered results-driven solutions that addressed specific business needs while adhering to organizational guidelines and industry best practices.
  • Enhanced team efficiency by implementing streamlined processes and effective communication strategies.
  • Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
  • Fostered a culture of continuous learning among team members through ongoing coaching sessions and professional development opportunities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

CSA/Relieving Supervisor

Bellsouth
02.1992 - 02.1999
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Bad Kreuznach American High School
Bad Kreuznach, Germany

Core Qualifications

  • Customer Service
  • Effective Verbal and Written Communications
  • Training and Motivational Skills
  • Excellent Interpersonal Skills
  • Microsoft Office Software
  • Strong Organizational Skills
  • Cash handling and POS System Skills

Timeline

Office Manager

Service Corporation International
11.2015 - 12.2021

Cashier/ Guest Service Associate

Target
11.2013 - 11.2015

Manager/Supervisor

AT&T Billing Southeast / Bellsouth
02.1999 - 03.2013

CSA/Relieving Supervisor

Bellsouth
02.1992 - 02.1999

High School Diploma -

Bad Kreuznach American High School

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Donna Gay