Donna Gayles
Thornton,IL
Summary
Experienced and detail-focused professional with a strong understanding of quality control principles and a knack for identifying process improvements and ensuring compliance. Skilled in analyzing home care processes and implementing corrective actions to enhance the delivery of quality services. Committed to driving continuous improvement and achieving high standards in quality assurance, always exceeding expectations and delivering exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor (Part Time)
Divine Home Care Services
08.2024 - 10.2024
- Monitor client's condition and performance of duties by Home Care Aides
- Maintain all company and State specific program rules, regulations and standards
- Conduct home visits to new clients to welcome and review the Welcome Packet
- Observe and evaluate Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
- Prepare and complete accurate home visit and home safety evaluation reports as needed
- Maintain a schedule to ensure the completion of all assigned home visits
- Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
- Always maintains a high degree of confidentiality due to access to sensitive information
- Monitor all compliance with all Medicare, Medicaid, and HIPAA regulations and requirements
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
- Abides by all regulations, policies, procedures, and standards
- Performs other duties as assigned
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
Human Resources Consultant
Clarity Consulting (Deloitte | Cook County)
02.2023 - 10.2023
- Job Architecture Project: assisted high-level team with providing Cook County Bureaus with a framework to understand roles and align jobs based on the type of work performed
- Including: creating job descriptions, job clusters and family groups, and conducting job evaluations
Senior Recruiter / Sourcing Specialist (Consultant)
Bank of America via AMS
08.2022 - 12.2022
- Led talent sourcing efforts for the eDIM Project (types of roles: Project Consultant, Sr
- Financial Analyst, Sr
- Data Engineer, Data Scientist, Global Financial Analyst, Sr
- Risk Analyst, Data Manager and Finance Manager)
- ATS: Workday
Senior Talent Acquisition Sourcer (Temporary)
Bremer Bank via RK Management Consultants, Inc
06.2022 - 08.2022
- Develop and execute on sourcing strategies for a variety of senior and at times difficult to find niche roles, build candidate pipelines for current and future needs that deliver highly relevant prospects to the recruiting team, focusing on diversity, equity, and inclusion
- Including, build relationships with key stakeholders to understand the current and future hiring needs of the company as well as identify and leverage best practices internally and externally
- Types of roles: Sr
- Financial Analyst, Sr
- Wealth Manager, Data Engineer, and Risk Manager
Senior Recruiter
Heartland Alliance
07.2018 - 06.2022
- Oversaw full cycle recruitment for Heartland Alliance corporate office in collaboration with hiring managers to implement key talent acquisition strategies, as well as manage sourcing, interviews, and candidate selection process
- Safeguarded compliance with company policies and relevant state/federal laws throughout recruitment cycle
- Sourced candidates across organizational levels, including IT security specialists, computer/network specialists, database administrators, healthcare professionals, as well as a leadership position for the IT technology director role
- Synergized with C-level management to ensure talent acquisition process aligns with organizational talent demands
- Played key role in job fairs, professional conferences, and community events to promote career opportunities and champion brand awareness
- ATS: Taleo
- Advocate for employee advancement by promoting professional development and encouraging employees to consistently improve, resulting in a high-performance culture focused on development
- Served as Lead Recruitment Ambassador and represented organization by sharing vision, goals, and mission with potential candidates, vendors, and visitors
Benefits Partner (Consultant)
Heartland Alliance
01.2019 - 12.2019
- Coordinated benefits and retirement programs to educate employees on dental, life, vision, and disability cover, as well as processes for submitting claims
- Corresponded with insurance providers to address claims/coverage issues
- Informed new recruits about benefit policies and recommended appropriate packages
- Resolved employee queries to ensure personnel receive maximum benefits for all claims
- Facilitated administration for worker compensation (WC) claims, FMLA and non-FMLA leave, as well as medical services and coverage verification
Senior Sourcing Specialist (Consultant)
Heartland Alliance
01.2018 - 12.2019
- Headed all aspects of sourcing strategy development to drive recruitment of passive candidates, focused on high-quality, timely, and cost-effective filling of roles
- Managed talent acquisition process for vacancies within Heartland Human Care Services, as well as Youth Residential Services (YRS)
- Leveraged extensive expertise to fill roles for drivers, youth care workers, environment control techs, program managers, mental health clinicians, instructors, and family reunification specialists
Senior Corporate Recruiter (Consultant)
Enlivant Senior Living
01.2017 - 12.2018
- Directed full-cycle recruitment for roles in accounting and finance, regional sales, marketing, training, and development, as well as HR, nursing, and executive leadership
- Sourced diverse talent to recommend potential candidates to senior management and recruitment personnel, while building positive rapport to effectively support candidates throughout recruitment and onboarding
- Partnered with stakeholders to define talent needs and target candidates accordingly
Education
business courses
Florida Memorial University
Miami Gardens, FLSkills
- Talent Acquisition Partnership
- Sales & Marketing
- HR Administration
- Relationship Management
- Supervisory
- Customer Service
- Employee Relations & Retention
- Branding Specialist
- Workforce Development
- Quality control management
- Quality inspection
- Training and mentoring
- Cross-functional teamwork
- Corrective action planning
- Customer complaint handling
- Problem-solving skills
- Verbal and written communication
- Detail-oriented
- Relationship building
- Performance monitoring
- Issue resolution
- Quality management systems
Websites
Certification
- Home Care Field Supervisor / Department of Aging, 01/01/24
- Home Health Aide
- Certified Technical Recruiter, AIRS, 06/01/22
- Certified Diversity Recruiter, AIRS, 06/01/22
- DCFS - Understanding the Impact of Trauma, 08/01/20
- Covid-19 Contact Tracing, 10/01/20
Timeline
Quality Assurance Supervisor (Part Time)
Divine Home Care Services
08.2024 - 10.2024
Human Resources Consultant
Clarity Consulting (Deloitte | Cook County)
02.2023 - 10.2023
Senior Recruiter / Sourcing Specialist (Consultant)
Bank of America via AMS
08.2022 - 12.2022
Senior Talent Acquisition Sourcer (Temporary)
Bremer Bank via RK Management Consultants, Inc
06.2022 - 08.2022
Benefits Partner (Consultant)
Heartland Alliance
01.2019 - 12.2019
Senior Recruiter
Heartland Alliance
07.2018 - 06.2022
Senior Sourcing Specialist (Consultant)
Heartland Alliance
01.2018 - 12.2019
Senior Corporate Recruiter (Consultant)
Enlivant Senior Living
01.2017 - 12.2018
- Home Care Field Supervisor / Department of Aging, 01/01/24
- Home Health Aide
- Certified Technical Recruiter, AIRS, 06/01/22
- Certified Diversity Recruiter, AIRS, 06/01/22
- DCFS - Understanding the Impact of Trauma, 08/01/20
- Covid-19 Contact Tracing, 10/01/20
business courses
Florida Memorial University
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