Donna Germann
Walterboro,SC
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Makeready
Charleston, South Carolina
05.2023 - Current
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Responded promptly to maintenance requests from guests or staff members.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Housekeeping Coordinator
Salamander
Charleston , SC
08.2022 - 05.2023
- Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
- Researched new products or methods for improving efficiency in housekeeping operations.
- Analyzed operational costs associated with housekeeping functions and identified cost saving opportunities where possible.
- Organized special events such as conferences or parties, ensuring that the facilities were appropriately cleaned before, during, and after the event.
- Reviewed invoices from suppliers related to housekeeping services and supplies purchased.
- Responded quickly to emergency situations such as spills or messes requiring immediate attention.
- Coordinated with vendors for the supply of necessary materials and equipment used in housekeeping operations.
- Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
- Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with multiple departments to maximize workflow and efficiency.
Public Area Supervisor
Salamander
Charleston , SC
08.2020 - 08.2022
- Developed and implemented process improvements to reduce production costs and increase efficiency.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Trained new employees on company policies and procedures.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Ensured compliance with safety regulations in the workplace.
- Coordinated with other departments to ensure smooth workflow processes.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Monitored employee performance, providing feedback and coaching as needed.
PBX Operator
Salamander
Charleston , SC
12.2019 - 08.2020
- Performed administrative duties such as filing, photocopying, faxing documents.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Greeted customers and answered inquiries regarding services provided.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Assisted external callers with department directory information as needed.
- Handled customer requests efficiently while maintaining professionalism at all times.
- Escalated complex customer service issues to management when necessary.
- Responded promptly to emergency calls for assistance.
- Answered general inquiries from customers over the phone or via email.
- Created reports detailing all incoming calls received during the day.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
National Certified Pharmacy Technician
Costco
Lenexa, Kansas
07.2002 - 08.2018
- Performed quality assurance activities such as checking for expired medications or incorrect dosages.
- Received incoming shipments of pharmaceuticals, verified contents against invoices, stored them appropriately, and entered them into the inventory management system.
- Provided excellent customer service by addressing questions and concerns from patients regarding their medications.
- Reviewed all incoming physician orders for completeness prior to entering them into the pharmacy system.
- Processed third-party claims for reimbursement of medications ordered by physicians or other healthcare providers.
- Managed the receipt, storage, and security of controlled substances in compliance with federal laws.
- Performed data entry for prescription orders into computer system.
- Resolved any discrepancies between the physical count of medication inventory items versus what was recorded in the computer system.
- Assisted pharmacists in filling and labeling prescriptions, including compounding medications.
- Participated in continuing education programs to stay abreast of new developments in the field of pharmacy.
- Assisted customers with over-the-counter product selection based on their individual needs.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Updated patient profiles with current insurance information and other changes.
- Ensured safety standards were met in accordance with state regulations and company policies.
Education
Associate of Science - General Studies
LSU
Baton Rouge, LA05-1987
Skills
- Employee evaluations
- Department coordination
- Cleaning practices
- Staff evaluations
- Proficient in Microsoft Office, Excel, and other operating systems
- Staff Scheduling
- Inventory control
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Timeline
Housekeeping Supervisor
Makeready
05.2023 - Current
Housekeeping Coordinator
Salamander
08.2022 - 05.2023
Public Area Supervisor
Salamander
08.2020 - 08.2022
PBX Operator
Salamander
12.2019 - 08.2020
National Certified Pharmacy Technician
Costco
07.2002 - 08.2018
Associate of Science - General Studies
LSU
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