Donna Gibbs
San Diego,CA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
15
15
years of professional experience
2000
2000
years of post-secondary education
Work History
Front Desk Supervisor/Hotel Night Auditor
Best Western Hotels & Resorts
Wickenburg, Arizona
11.2024 - 01.2026
- Supervised front desk operations and ensured smooth guest check-in processes.
- Trained and mentored new staff on customer service standards and hotel procedures.
- Managed guest reservations, including modifications and cancellations using hotel software.
Cashier Supervisor
Safeway grocery
11.2019 - 11.2024
- Supervised daily cashier operations and ensured efficient customer transactions.
- Trained new cashiers on company policies and customer service standards.
- Managed cash register systems and resolved discrepancies in cash handling.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Monitored inventory levels at checkout to minimize stock shortages.
- Implemented safety protocols ensuring clean work environment for staff and customers.
- Welcomed customers and addressed inquiries for information.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
Truck Driver
Covenant Transports
Chattanooga, Tennessee
12.2010 - 11.2019
- Operated heavy trucks to transport goods across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and cargo information.
- Collaborated with dispatch to obtain route updates.
- Complied with federal and state transportation regulations throughout all operations.
- Provided customer service by addressing client inquiries and concerns promptly.
- Collaborated with team members to enhance operational efficiency on the road.
- Delivered goods to and from designated locations following delivery schedules.
- Exhibited safe driving through strict adherence to road rules, exercising caution in unfamiliar areas, and ensuring vehicle control.
Education
Adult GED
Wickenburg , AzSkills
- Hospitality services
- Listening skills
- Issue resolution
- Rate changes
- Staff training and development
- Team building proficiency
- POS system operation
- Guest safety
- Business recordkeeping
- Task delegation
- Word processing
- Administrative skills
- Cash handling accuracy
- Scheduling and planning
- Organizational expertise
Timeline
Front Desk Supervisor/Hotel Night Auditor
Best Western Hotels & Resorts
11.2024 - 01.2026
Cashier Supervisor
Safeway grocery
11.2019 - 11.2024
Truck Driver
Covenant Transports
12.2010 - 11.2019
Adult GED