Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Gibson

Powder Springs,GA

Summary

Seasoned Manager and talented leader with 10+ years of experience applying exceptional planing and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of team management and team building, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. A passionate leader who focuses of individual team members reaching their personal growth and development goals who seeks to use these skills and passion for learning as a teacher. I bring a passion for learning as a way of life.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Operations Manager

Burlington Stores, Inc.
04.2016 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Managed inventory and supplies
  • Developed and maintained relationships with external vendors and suppliers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Store

Goodwill Of North Georgia
03.2009 - 04.2016
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced budgetary expenditures
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Worked well in a team setting, providing support and guidance.

Director of National Accounts

World Kitchen, LLC
01.1982 - 02.2008
  • Identified profitable business leads and built pipeline of prospective customers.
  • Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
  • Awarded for effectively forecasting trends, conducting performance evaluations and reporting data to management.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Provided analytical rationale to identify, develop and implement activities within allocated account base.
  • Increased market penetration by growing brand awareness.
  • Opened new national account customers across Mass Merchants, Department Stores and Grocery markets and increased product sales to over $10MM.
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Improved bottom-line profits by creating new product penetration and retail market opportunities.
  • Resolved complex problems to positively impact sales and business direction.
  • Tracked sales data to assess trends and make proactive strategy changes.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.

Education

Master of Arts - Guidance And Counseling

Atlanta University
Atlanta, GA

Bachelor of Science - Art Education

University of Maryland - Eastern Shore
Princess Anne, MD

Skills

  • Customer Service
  • Business Development
  • Organizational Management
  • Performance monitoring
  • Employee relations and conflict resolution
  • Cultural Awareness
  • Customer Relationship Management
  • Cross-Functional Collaboration
  • Staff Training
  • Interpersonal Communication
  • MS Office
  • Unsurpassed work ethic

Certification


  • Area of certification
  • Art (P-12)
  • Business Education (6-12)
  • Special Education General Curriculum (P-12)/Consultative

Timeline

Operations Manager

Burlington Stores, Inc.
04.2016 - Current

Store

Goodwill Of North Georgia
03.2009 - 04.2016

Director of National Accounts

World Kitchen, LLC
01.1982 - 02.2008

Master of Arts - Guidance And Counseling

Atlanta University

Bachelor of Science - Art Education

University of Maryland - Eastern Shore

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Donna Gibson