Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Donna Gilbert

Donna Gilbert

Denver,NC

Summary

Astute Office Manager with proven history of success in administrative management. Develop effective policies to meet demands and improve performance. Handle everything from budgets and reporting to staff training and supply management with ease. Contract administration Financial tracking Compliance monitoring Financial accounting Report preparation Policy implementation

Overview

25
25
years of professional experience

Work History

Real Estate Transaction/Client Care Coordinator

Lake Norman Realty
11.2022 - Current
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Office Manager/Transaction Coordinator

Market Elite
12.2018 - 11.2021
  • Coordinate and lead administrative and transaction management
  • Organize new MLS listings, update pending and closed listings (picture scheduling, signage coordination and ordering, drop off brochures and other marketing materials to listings
  • Provide contract assistance to broker and agents in the company
  • Create listings and sales checklists
  • Organize process for title exams, title sheets, executing commissions, and coordinating buyer and seller information
  • Coordinates the creating of marketing materials like Facebook/Instagram Ads, Zillow and company website
  • Fielded numerous daily questions from administrative staff, customers, and vendors
  • Motivated employees to continuously grow knowledge and enhance abilities.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Real Estate Sales Agent

Richmond American Homes
02.2015 - 02.2016
  • Brought in new leads continuously, using face-to-face, traditional marketing, and online strategies to connect with buyers
  • Maintained strong rapport with realtors to support marketing and sales efforts
  • Guided clients through options and upgrades while physically demonstrating throughout models and homesites
  • Managed customer concerns and fostered continuous satisfaction throughout buying, construction, and closing processes
  • Drove lead generation through networking, follow-up, and cold-calling
  • Prepared documents such as representation contracts, purchase agreements, and closing statements.

Administrative Clerk

Napelton Auto Group
09.2012 - 07.2014
  • Completed accurate daily transactions and kept meticulous records
  • Handled numerous calls each day from outside customers and team members needing assistance with
  • G various administrative matters
  • Offered welcoming environment and expert support to every customer, efficiently handling routine needs and special concerns
  • Maintained accurate accounting records, cash management, and routine banking procedures
  • Kept office file system highly organized and quickly retrieved needed records
  • Reviewed files, records, and other documents to obtain information to respond to requests.

Daycare Director

Chesterbrook Academy
06.2002 - 04.2012
  • Supported teachers with solid training, mentoring, and day-to-day assistance
  • Set educational standards and goals and helped establish policies, procedures, and programs
  • Boosted program success by recruiting well-qualified teachers and staff
  • Grew attendance through successful promotional strategies, attracting new families to program, and maintaining high enrollment
  • Monitored students' progress and provided students and teachers with assistance in resolving any problems
  • Developed solid relationships with parents, staff and students
  • Protected company and customer data by following information policies.

Administrator Assistant

School District City of Clawson
03.1999 - 08.2002
  • Enhanced executive efficiency through high-level administrative support
  • Organized and updated file systems, keeping records easily retrievable
  • Promoted productivity by handling all administrative tasks, including schedules and correspondence
  • Maintained accurate, compliant accounts, inputting new transactions each day
  • Completed all tasks promptly and with minimal oversight
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Education

Diploma -

St Agnes Academic High School
College Point, NY
06.1988

Skills

  • Purchase Agreements
  • Real Estate Sales
  • Online Platforms
  • Transaction Reviewing
  • Closing Disclosures
  • Legal Requirements
  • Office Supplies and Inventory
  • Print Media
  • Transaction Coordination
  • Negotiation Tactics
  • Microsoft Office
  • Transaction Documentation

Timeline

Real Estate Transaction/Client Care Coordinator

Lake Norman Realty
11.2022 - Current

Office Manager/Transaction Coordinator

Market Elite
12.2018 - 11.2021

Real Estate Sales Agent

Richmond American Homes
02.2015 - 02.2016

Administrative Clerk

Napelton Auto Group
09.2012 - 07.2014

Daycare Director

Chesterbrook Academy
06.2002 - 04.2012

Administrator Assistant

School District City of Clawson
03.1999 - 08.2002

Diploma -

St Agnes Academic High School

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Donna Gilbert