Donna Gonzalez Sauzameda

-Initiated first- and third-party insurance claims by preparing and sending initial letters of representation.

-Established subrogation claims with clients' health insurance carriers and submitted required health insurance documentation.

-Opened and maintained cases through the California Department of Health Care Services (DHCS) portal.

-Followed up on acknowledgments, declaration pages, and lien updates.
-Updated medical balances and communicated regularly with medical facilities to obtain accurate billing and treatment information.
-Requested and obtained police reports from law enforcement agencies and used reports and insurance documents to verify vehicle, party, and loss information during case setup.
-Prepared and submitted California SR-1 accident reports for clients and monitored completion of time-sensitive case-opening tasks.
-Managed multiple priorities while maintaining detailed, accurate records and professional communication with clients, carriers, medical providers, and government agencies.

-Lead a Montessori Toddler Community classroom, supporting children’s independence, language development, and social-emotional growth in a calm and nurturing environment.
-Observe each child closely to understand and support their physical, emotional, and developmental needs, adjusting guidance based on individual progress.
-Prepare and maintain a beautiful, orderly Montessori prepared environment that encourages concentration, purposeful work, and self-directed learning.
-Provide individual and small-group lessons focused on Practical Life, early language development, fine motor skills, coordination, and grace & courtesy.
-Support toddlers with daily routines including toileting/diapering, handwashing, meals/snack, rest time, transitions, and classroom responsibility.
-Promote emotional regulation and positive behavior through consistent routines, respectful redirection, and developmentally appropriate expectations.
-Build strong relationships with families by communicating respectfully and consistently regarding classroom routines, progress, and support strategies.
-Ensure classroom safety, cleanliness, and licensing compliance while maintaining a warm, engaging learning environment.

-Promoted from Substitute Guide → Assistant Guide → Lead Guide based on performance, reliability, and classroom leadership.

-Assisted with daily care, supervision, and structured activities for toddlers and preschool-aged children.
-Ensured child safety during indoor, outdoor, and transition periods.
-Supported children’s social-emotional development through calm guidance and positive reinforcement.
-Maintained a clean, organized, and nurturing classroom environment.
-Built trusting relationships with families through consistent, respectful communication.

-Collected, organized, and maintained legal and medical documentation to support attorneys and client cases.
-Provided regular updates to clients navigating stressful legal processes.
-Drafted representation letters and assisted with claims submissions.
-Supported attorneys during consultations, depositions, and mediations, including Spanish translation when needed.
-Maintained strict confidentiality and ethical handling of sensitive information.
Document Specialist
-Processed incoming and outgoing mail, emails, and faxes with accuracy and efficiency.
-Managed records through SmartAdvocate and ProLaw case management systems.
-Supported trial preparation and discovery under tight deadlines.
-Created training materials to improve consistency and workflow efficiency.

-Conducted conflict checks to ensure compliance with legal and ethical standards.
-Maintained accurate client records and escalated conflicts appropriately.
-Communicated professionally with clients during intake and screening processes.