Donna Gooden
Norfolk
Summary
Dynamic educator and customer service professional with a proven track record at Norfolk Public Schools, adept at differentiated instruction and fostering student engagement. Skilled in utilizing CRM software to enhance relationship management and streamline processes, driving organizational growth and improving service efficiency. Committed to enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
Substitute Social Studies Teacher
Norfolk Public Schools
02.2020 - Current
- Adapted instructional approaches to meet diverse learning needs, promoting active participation and engagement among students.
- Integrated technology tools, such as educational software and online resources, to support and enrich student learning experiences.
- Developed and utilized a range of teaching techniques and resources to address individual learning styles and boost student comprehension.
- Crafted detailed lesson plans and adapted strategies in response to class performance data over the academic year.
- Facilitated discussions with interdisciplinary educators to adopt proven teaching strategies for improved student outcomes.
Customer Service Representative
Alberta Haven
07.2018 - 12.2025
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Streamlined order processing and returns management, ensuring prompt resolution of customer inquiries and issues.
- Tracked and organized detailed customer interaction logs within CRM software to support relationship management.
- Analyzed service processes in partnership with team members to drive improvements in efficiency and response times.
- Provided in-depth product insights to empower customers and foster engagement.
- Implemented onboarding processes for new employees, focusing on adherence to company policies and excellence in customer service delivery.
Education
Bachelor of Arts - Business Administration And Management
American Public University
West Charleston, West Virginia02.2022
Skills
Lesson planning
Classroom management
Differentiated instruction
Student engagement
Curriculum development
Customer service
Conflict resolution
CRM software utilization
Process improvement
Communication skills
Employee onboarding
Relationship management
Problem-solving
Video conferencing
Peer evaluation
Program planning
Policy implementation
Organizational growth
Timeline
Substitute Social Studies Teacher
Norfolk Public Schools
02.2020 - Current
Customer Service Representative
Alberta Haven
07.2018 - 12.2025
Bachelor of Arts - Business Administration And Management
American Public University