Donna Goossen

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Driven customer service agent successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

• Completed payroll for staff of [Number] direct reports.
• Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Data Entry - Reviewed and updated client correspondence files and scheduling database.
• Scheduling - Organized technician schedule for customer jobs.
• Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.

management skills

bookkeeping experience

customer service experience

communication skills

dependable and reliable employee

teamwork and respect

I have always had a love for animals and so I dedicated my life to helping and saving dogs and cats from animal abuse and homelessness. My mission is to help innocent animals have a safe and loving home.