Donna Gove
Hazlehurst,GA
Summary
Dedicated store manager with a focus on customer service, employee training, and operational efficiency. Proven ability to resolve complaints swiftly, ensuring high customer satisfaction and team performance.
Overview
38
38
years of professional experience
Work History
Store Manager
Dollar Tree Stores
Hazlehurst, Georgia
09.2011 - Current
- Supervised daily store operations, including cash handling and opening/closing procedures.
- Managed staff schedules and assigned team members to specific duties.
- Trained new employees in customer service and cashiering procedures.
- Ensured compliance with safety standards and company policies across all operations.
- Monitored staff adherence to established customer service standards.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Resolved customer complaints promptly to maintain satisfaction.
- Conducted daily banking activities, including deposits and withdrawals.
District Trainer
Dollar Tree Stores
Hazlehurst, Georgia
06.2014 - 11.2025
- Delivered instructional sessions on operational procedures and company policies.
- Delivered customized in-person trainings that addressed specific needs of each store or department.
- Explained goals and expectations required of trainees.
- Mentor store managers within district to enhance performance
District Manager
Dollar Tree Stores
Hazlehurst, Georgia
05.2020 - 12.2020
- Oversaw daily operations across multiple store locations to ensure compliance.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Delegated work to staff, setting priorities and goals.
Planogram Team Member
Target
Daytona Beach, Florida
11.2008 - 06.2010
- Implemented seasonal changes in product layouts for promotional events.
- Engaged customers by maintaining a clean and inviting shopping environment.
- Updated existing planograms according to new product releases and seasonal changes.
- Cleaned and organized display cases, shelves and aisles.
Supervisor
Chick-fil-A
Edgewater, Florida
06.2003 - 08.2005
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new employees on company standards and customer service protocols.
- Coordinated daily inventory management to maintain stock levels and freshness.
- Monitored food preparation processes to ensure safety and quality standards compliance.
- Resolved customer complaints promptly to enhance overall dining experience.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
DSD Receiver
Winn Dixie Supermarket
New Smyrna Beach, Florida
04.1988 - 06.2003
- Processed customer transactions accurately and efficiently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited new staff members through job postings, interviews, and references checks.
- Ensured safety protocols were followed at all times.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
Education
Certificate - Christian Leadership
New Orlean Baptist Theological Seminary
New Orleans, LA05-2017
Bachelor of Science - Biblical Studies
Baptist College of Florida
Graceville, FL05-2006
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2002
Skills
- Inventory management and operational procedures
- Customer service and support
- Employee training and development
- Cash handling accuracy
- Policies and compliance
Timeline
District Manager
Dollar Tree Stores
05.2020 - 12.2020
District Trainer
Dollar Tree Stores
06.2014 - 11.2025
Store Manager
Dollar Tree Stores
09.2011 - Current
Planogram Team Member
Target
11.2008 - 06.2010
Supervisor
Chick-fil-A
06.2003 - 08.2005
DSD Receiver
Winn Dixie Supermarket
04.1988 - 06.2003
Certificate - Christian Leadership
New Orlean Baptist Theological Seminary
Bachelor of Science - Biblical Studies
Baptist College of Florida
Associate of Arts - General Studies
Daytona State College