Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Goyette

Naples

Summary

Dynamic Executive Assistant with a proven track record at Tiburon Golf Club, excelling in office administration and executive support. Accomplished and energetic professional recognized for enhancing operational efficiency and fostering client relationships. Adept at managing travel arrangements and streamlining processes, while demonstrating strong problem-solving skills to drive company growth while maintaining a positive attitude.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Executive Assistant to the General Manager

Tiburon Golf Club
05.2018 - Current
  • Prioritized incoming requests to multiple departments while exercising sound judgment in delegating tasks.
  • Managed multiple projects concurrently, ensuring timely completion and high-quality results.
  • Collaborated with department teams on projects that contributed seamless events and projects.
  • Coordinated travel arrangements, accommodations for executives and members, resulting in seamless business and leisure trips.
  • Liaised with clients to address inquiries or concerns promptly and professionally, preserving positive relationships.
  • Managed office by ordering office supplies, maintaining office equipment and ordering graphics for tournaments.
  • Facilitated training and onboarding for incoming office staff.
  • Managed all member relations for three major PGA golf tournaments each year including the LIVEFEST concert.
  • Assisted accounts receivable/payable for enhanced efficiency and timely member receivables and vendor payments.
  • Assisted in the preparation of monthly financial statements, ensuring accurate reflection of company performance.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Assisted in membership operations.

Executive Assistant

Five Star Valet
06.2016 - 05.2018
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Input financial data and produced reports using [Software].
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Project Coordinator

Automated Shading
05.2013 - 08.2015
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Used various product websites to authorize and monitor purchase orders and consumables.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.

Financial Assistant

Summit Wealth Management
03.2011 - 05.2013
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process while maintaining client privacy.

Client Services Representative

UBS Financial Services
12.2006 - 02.2011
  • Enhanced client satisfaction by providing timely and accurate information on transactions and day to day account requests while maintaining client privacy.
  • Provided services for high AUM financial advisors including branch manager.
  • Assisted in the preparation of monthly financial statements, contributing to a more organized system.
  • Streamlined invoicing processes for improved efficiency and timely payments.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Reconciled accounts, specialized in bringing books of business from one firm to another, and updated financial records with remarkable accuracy.

Education

Bachelor of Arts - Business Administration

Keene State College
Keene, NH
05-1990

Skills

  • Office administration
  • Document preparation
  • Executive support
  • Calendar management
  • Travel arrangements
  • Meeting organization
  • Customer service
  • Strong problem solver
  • Office management
  • Process improvements

Certification

Notary Public in the state of Florida

Timeline

Executive Assistant to the General Manager

Tiburon Golf Club
05.2018 - Current

Executive Assistant

Five Star Valet
06.2016 - 05.2018

Project Coordinator

Automated Shading
05.2013 - 08.2015

Financial Assistant

Summit Wealth Management
03.2011 - 05.2013

Client Services Representative

UBS Financial Services
12.2006 - 02.2011

Bachelor of Arts - Business Administration

Keene State College

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