Summary
Overview
Work History
Education
Skills
Timeline
Generic

DONNA GRACEY

Grand Junction,CO

Summary

Dynamic Patient Service Representative with a proven track record at Intermountain Health, excelling in HIPAA compliance and insurance verification. Renowned for enhancing patient satisfaction through exceptional customer service and empathetic communication. Adept at appointment scheduling and payment collection, fostering trust and efficiency in a fast-paced healthcare environment.

Overview

32
32
years of professional experience

Work History

Patient Service Representative

Intermountain Health
09.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

Post Closer

Pinnacle Lending Group
07.2021 - 08.2022
  • Checked accuracy and completeness of all paperwork.
  • Conducted thorough reviews of closed loan files for accuracy and completeness.
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.

Data Collection Specialist

Retail Data LLC
06.2008 - 03.2021
  • Enhanced data accuracy by diligently reviewing and validating collected information.
  • Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Consistently met or exceeded performance metrics established by management for timeliness and accuracy in data collection activities.

Service Representative

Handleman Company
01.1993 - 01.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Maintained productivity and quality standards at all times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.

Education

High School Diploma -

South High School
Denver, CO

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Payment collection
  • Patient greeting
  • Phone etiquette

Timeline

Patient Service Representative

Intermountain Health
09.2022 - Current

Post Closer

Pinnacle Lending Group
07.2021 - 08.2022

Data Collection Specialist

Retail Data LLC
06.2008 - 03.2021

Service Representative

Handleman Company
01.1993 - 01.2008

High School Diploma -

South High School