Donna Graham
Magdalena,NM
Summary
Healthcare professional with record of delivering patient-centric care in clinical and remote settings. Proven ability to navigate high-pressure situations and provide critical support to medical teams. Known for strong collaboration and adaptability, ensuring cohesive team operations and patient satisfaction.
Overview
26
26
years of professional experience
Work History
Lead Clinic Nurse
Alamo Health Center
09.2025 - Current
- Collaborated with interdisciplinary teams for comprehensive patient care, ensuring optimal health outcomes.
- Provided wound care and managed post-operative recovery, contributing to faster patient healing.
- Administered vaccinations and improved community health awareness by organizing educational sessions.
Autism Services Navigator, REMOTE
TEEMA
03.2025 - 08.2025
- Case management responsibilities include assuring active-duty military families relate to assistance and support for their family and the child who has been diagnosed with Autism. ABA therapy is arranged when requested and all required documentation is complete and in place prior to authorization being given. Strict monitoring of up to 170 cases to ensure authorizations and required documentation remains up to date with no lapses in care. Provide information on community resources, counseling and support groups when needed.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
PRN RN, CM
Enhabit Home Health
02.2024 - 08.2025
- Case Management responsibilities included reviewing all documentation from all disciplines and ensuring all orders are conducted specifically and reflected properly to ensure Medicare reimbursement. Oasis visits, all documentation completed on time using Homecare Homebase system. I am skilled at high tech IV/Port management, wound care, head to toe assessments, and teaching on all disease processes and medications. Communicated with Clinical Supervisor, all disciplines, and the ordering physician for each case.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Clinical Manager
Centerwell Home Health
02.2024 - 10.2024
- Back office administrative duties included chart audits, QAPI reviews and reports. Responsible for Clinical Management and training of new employees per company policy. Completed back-office workflow on Homecare Homebase. Answered phone calls and was a liaison between insurance companies, physicians, clinicians and patients. When needed I conducted ride-along visits in the community with clinicians for skills check offs as well as doing skilled nurse visits when short staffed. Interacted with all disciplines involved in the patients care as well as updating Physicians on noted changes.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed [Number] employees with various personalities and from different cultures for large Home Health Agency.
CM/Sales and Marketing
Enhabit Home Health
01.2023 - 10.2023
- Covered assigned territory and fostered good working relationships with Clinics and Hospitals and completed referral process to ensure patients were admitted to Home Health in a timely manner and according to protocol and or orders received. Worked closely with Case Managers to see that patient at the bedside prior to being discharged from the hospital, when possible, to encourage continuity in high quality care.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Med/Surg Nurse Clinician III
University Of Texas Medical Branch - Galveston
04.2022 - 07.2022
- High tech IV, wound care, teaching on disease processes and medications. All duties as a floor nurse on a Medical Surgical Floor. Provided post-operative care, blood transfusions, IV support, wound care and all ordered care. Documented via EPIC System.
- Administered medications and treatments as prescribed by physicians.
- Improved patient safety by conducting regular risk assessments and initiating appropriate interventions as needed.
Travel RN, CM -Supplemental Health Care
Enhabit Home Health
08.2021 - 04.2022
- Case Management responsibilities reviewing all documentation from all disciplines and ensuring all orders are conducted specifically and reflected properly to ensure Medicare reimbursement. Oasis visits, all documentation completed on time using Homecare Homebase system. I am skilled at high tech IV/Port management, wound care, head to toe assessment, and teaching all disease processes and medications. Communicated with Clinical Supervisor, all disciplines, and the ordering physician for each case.
- Administered medications and treatment to patients and monitored responses.
- Increased awareness of health and safety protocols among staff, leading to reduction in workplace accidents.
Pediatric RN
Aveanna – RN
05.2020 - 01.2021
- Cared for children who are typically bed/chair bound with severe neurological disorders to include but not limited to cardiovascular, neuromuscular, gastrointestinal, and developmental disorders in their home. Skilled at G-button use and care, tracheostomy, ventilator monitoring and care. Computerized charting via Workday for this part-time position.
- Facilitated smooth transitions for patients between departments by coordinating with healthcare professionals, enhancing overall patient experience.
- Maintained detailed patient records for accurate documentation and effective treatment planning, ensuring compliance with healthcare regulations.
Utilization Review Nurse
Delta
04.2008 - 05.2010
- This short-term assignment required my ability at performing detailed clinical review of medical charts for reimbursement purposes. Made sure all diagnoses were coded properly per the MD's notes as well. Noted over and underutilization of resources and reported directly to the Director.
- Maxim Staffing Solutions
RN Medical Chart Review
Law Office of Andre LaPlace
05.2006 - 12.2007
- Responsible for requesting and reviewing medical records in meticulous detail. With this information I generated reports and medical summaries to help prepare for settlement or trial. Considered all coding, compared to the clinical documentation, and looked for gaps in charting or care provided according to documented disease processes and Standard of Care. In addition, I corresponded with other Law Firms and Insurance companies to see the needs of the clients were met in a prompt manner. I also gave clerical support and aided with answering the phones, filing, and supporting contact with clients and physicians.
- The Law Offices of Andre’ P. LaPlace
- Collaborated with multidisciplinary teams to create holistic care strategies, optimizing patient outcomes.
- Facilitated support groups for patients and families dealing with similar health challenges, fostering community and understanding.
Intake Coordinator
United Home Care Services
04.2005 - 05.2006
- As Intake Coordinator I was responsible for screening patients for appropriateness of home care and communicated with physicians, pharmacies, Durable Medical Equipment companies and all ordered disciplines to ensure high quality care was delivered within 24 hours. In addition, I often worked with various insurance companies to obtain authorization for the ordered Home Health visits. I also gained experience in staffing RN's and LPN's as well as PT/OT/ST for first visits. In the field I supplied IV infusion therapy, wound care and teaching on various disease processes.
- United Home Care
- Collaborated with interdisciplinary healthcare teams to provide comprehensive and coordinated care for patients.
Intake Coordinator, Hospital Liaison, Field Nurse
Intake Coordinator/Hospital Liaison/Field Nurse
08.1999 - 08.2002
- As Intake Coordinator I was responsible for taking a complete referral from Hospitals and MD offices, screening for proper home care per Medicare guidelines, verifying insurance and getting authorization. I then arranged staffing of all disciplines, arranging delivery of Durable Medical Equipment, and needed medications within a prompt manner. In addition, I was cross trained as a Hospital Liaison and frequently went to the Hospital, pulled patients charts prior to discharge and met with the patient and family to ensure the discharge to home and home health admission went smoothly. As a field nurse I also provided high-tech IV infusions, wound care and patient/family teaching to a wide variety of patients. OASIS documentation. Experienced in caring for medical/surgical, cardio/pulmonary, hematology/oncology, and transplant patients. Additionally, I served on the Infection Control Panel and aided with writing and re-writing Policies and Procedures.
- Ochsner Home Health
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
- Streamlined patient intake process, reducing wait times by implementing efficient data collection methods.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
Education
Associate of Science - Nursing
Alvin Community College
Alvin, TX05-1996
Skills
- Clinical decision-making and comprehensive patient management
- Medical language proficiency with comprehensive chart management
- Health promotion and comprehensive care planning
- Long-term health condition oversight and implementation of treatment protocols
- Telephonic patient evaluation and compassionate communication skills
- Problem-solving abilities and organizational time strategies
- Skilled in prioritizing concurrent responsibilities
- Strong attention to detail and time management
- Adaptability and flexibility with intrinsic motivation
- Analytical problem-solving and reasoning
- Quality assurance initiatives and strong clinical judgement
- Thorough documentation practices
Timeline
Lead Clinic Nurse
Alamo Health Center
09.2025 - Current
Autism Services Navigator, REMOTE
TEEMA
03.2025 - 08.2025
PRN RN, CM
Enhabit Home Health
02.2024 - 08.2025
Clinical Manager
Centerwell Home Health
02.2024 - 10.2024
CM/Sales and Marketing
Enhabit Home Health
01.2023 - 10.2023
Med/Surg Nurse Clinician III
University Of Texas Medical Branch - Galveston
04.2022 - 07.2022
Travel RN, CM -Supplemental Health Care
Enhabit Home Health
08.2021 - 04.2022
Pediatric RN
Aveanna – RN
05.2020 - 01.2021
Utilization Review Nurse
Delta
04.2008 - 05.2010
RN Medical Chart Review
Law Office of Andre LaPlace
05.2006 - 12.2007
Intake Coordinator
United Home Care Services
04.2005 - 05.2006
Intake Coordinator, Hospital Liaison, Field Nurse
Intake Coordinator/Hospital Liaison/Field Nurse
08.1999 - 08.2002
Associate of Science - Nursing
Alvin Community College