Donna Gray-Austin
Pagosa Springs,CO
Summary
Skilled professional with many years of experience in penal custody rules, regulations and security procedures. Working knowledge of psychological and social problems and social work techniques in correctional facilities. Demonstrated skills to communicate with credibility, tact, and diplomacy.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Detention Deputy
Archuleta County Sheriff's Office
Pagosa Springs, CO
07.2023 - Current
- Inspect cells regularly to ensure they are clean and secure according to standards set by the facility.
- Supervise inmates in a correctional facility, ensuring compliance with established rules and regulations.
- Assist medical staff in providing medical care to inmates when necessary.
- Provide security escort services for prisoners being transported from one location to another.
- Maintain order within the detention center by responding to disturbances and enforcing disciplinary actions as needed.
- Perform inmate intake procedures, including booking and fingerprinting.
- Conduct searches of inmates for contraband items, weapons or other prohibited items.
- Develop strategies for managing difficult inmate behaviors while maintaining safety within the detention center.
Police Officer
Watertown Police Department
Watertown, Tennessee
10.2020 - 07.2023
- Reviewed incident reports submitted by officers under supervision, ensuring accuracy before filing them with appropriate authorities.
- Conducted training sessions for patrol officers on proper use of force techniques.
- Attended regular staff meetings to discuss strategies for improving departmental operations.
- Created reports detailing incidents that occurred on shifts supervised by Patrol Supervisor.
- Responded to radio dispatches regarding disturbances or criminal acts in progress.
- Prepared detailed reports about daily activities and investigations conducted.
- Gathered evidence from crime scenes for further investigation by detectives.
- Assisted with crowd control at special events or protests.
- Patrolled assigned areas to detect criminal activity and provide public safety.
- Conducted traffic stops, issued citations, and made arrests when necessary.
Driver
Amazon
LaVergne, Tennessee
01.2020 - 01.2021
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Maintained accurate records of goods delivered and collected payments as required.
- Collaborated with upper management teams in order to develop long-term plans for improving customer satisfaction levels.
- Conducted regular performance reviews for drivers, providing feedback on areas for improvement and setting goals.
- Provided guidance to staff members who are struggling with certain tasks or responsibilities related to their job duties.
Correctional Officer/Dispatcher
Millington Police Department
Millington, Tennessee
01.2018 - 01.2019
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Received incoming calls from the public and determined the nature of the emergency.
- Issued disciplinary actions when necessary to maintain order within the facility.
- Performed regular inspections of living quarters to ensure they are clean and safe.
- Advised senior officers on matters relating to inmate behavior or safety concerns.
- Responded quickly and effectively to emergency situations in a professional manner.
Owner/Stylist
Studio 21 Salon and Spa
Nashville, Tennessee
01.2010 - 01.2016
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Ordered supplies and equipment needed for daily operations.
- Conducted regular meetings with staff members to discuss performance goals.
- Organized and scheduled appointments for clients using software systems.
- Provided exceptional customer service to ensure repeat business.
- Performed administrative duties such as filing paperwork and responding to emails.
- Monitored stock levels of products used in services offered at the salon.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Created marketing strategies to increase clientele and expand the business.
- Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
- Managed staff by recruiting, training and coaching employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Correctional Officer
CCA
Whiteville, Tennessee
01.1996 - 01.1998
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Supervised inmate activities, including meals, recreation times, and work assignments.
Pre-Academy Training Cadet
Tipton County Sheriff's Office
Covington, Tennessee
01.2017
Correctional Officer
Smith County Sheriff's Office
Carthage, Tennessee
01.2016
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Education
General education -
Frayser high school
Memphis, Tennessee12.1988
Skills
- Inmate Supervision
- De-Escalation Techniques
- Firearms proficiency
- Patrol procedures
- Crisis Management
- Inmate movement control
- Defensive techniques
- Inmate observation
- Facility monitoring
- Report Preparation
- Security Procedures
- Staff Management
- Staff Discipline
- Operations Management
- Employee Motivation
- Policy Enforcement
- Training and mentoring
- Staff Supervision
Certification
- NCIC
- TAC
- Chemical agent
- Taser
- INETS
- DUI SFST
- Police Standard in service training
- Defensive Tactical training
- Data processing
- Report writing
- Courtroom testimony
- Firearms training
- Case building
- Domestic relations training
References
- Shannon Jones, Pagosa Springs, CO, 901-487-8889
- Sgt. David Petty, Watertown, TN, 615-670-7279
- Michael Jordan, Millington, TN, 901-713-8262
Timeline
Detention Deputy
Archuleta County Sheriff's Office
07.2023 - Current
Police Officer
Watertown Police Department
10.2020 - 07.2023
Driver
Amazon
01.2020 - 01.2021
Correctional Officer/Dispatcher
Millington Police Department
01.2018 - 01.2019
Pre-Academy Training Cadet
Tipton County Sheriff's Office
01.2017
Correctional Officer
Smith County Sheriff's Office
01.2016
Owner/Stylist
Studio 21 Salon and Spa
01.2010 - 01.2016
Correctional Officer
CCA
01.1996 - 01.1998
General education -
Frayser high school
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