Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Green

Holt,MI

Summary

Proven Insurance Specialist at Bankers Life and Colonial Penn, adept in customer service excellence and time management. Demonstrated professionalism with a strong work ethic, enhancing customer satisfaction and resolving issues promptly. Skilled in cash handling and customer relations, consistently maintaining high accuracy levels and fostering positive environments. Achieved notable improvements in process efficiency and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Cashier

Meijer
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shcool Bus Driver

Dean Transportation
09.2021 - 02.2024
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Submitted daily attendance logs, mileage logs, and field trip reports. Also completed student behavior/incident reports as needed.
  • Reviewed bus route at beginning school year and contacted parents. Updated route as needed throughout school year.

Insurance Specialist

Bankers Life and Colonial Penn
02.2006 - 04.2014
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Set up appoints with clients to fulfill their needs.
  • Input clients information to submit for review.
  • Order paper work to complete submission for review.
  • Kept in contact with under writers while process was taking place

Education

Elk Rapids High School
Elk Rapids, MI
06-1975

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Customer relations

Timeline

Cashier

Meijer
09.2024 - Current

Shcool Bus Driver

Dean Transportation
09.2021 - 02.2024

Insurance Specialist

Bankers Life and Colonial Penn
02.2006 - 04.2014

Elk Rapids High School

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Donna Green