Summary
Overview
Work History
Education
Skills
Timeline

Donna Griffin

Hoboken,GA

Summary

Driven professional with a track record of enhancing customer satisfaction and sales at Leonard Aluminum. Leveraged problem-solving skills and teamwork to exceed monthly sales targets by fostering strong customer relationships. Skilled in customer service and inventory management, consistently contributing to team goals and store performance.

Overview

2
2
years of professional experience

Work History

Sales Associate

Leonard Aluminum
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Key Holder Supervisor

Advance Auto Parts
09.2022 - 01.2024
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Education

Diploma -

Brantley County High School, Nahunta, GA
05.1987

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Timeline

Sales Associate - Leonard Aluminum
03.2024 - Current
Key Holder Supervisor - Advance Auto Parts
09.2022 - 01.2024
Brantley County High School - Diploma ,

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Donna Griffin