Donna Griffin
Bolivia,NC
Summary
Dynamic Patient Services Coordinator III with a proven track record at NH Oceanside Family Medicine, excelling in patient registration and appointment scheduling. Recognized for strong organization and attention to detail, effectively managing sensitive data while enhancing patient satisfaction through exceptional customer service and timely coordination of care.
Professional healthcare coordinator prepared for this role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Patient Services Coordinator III
NH Oceanside Family Medicine
10.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduling appointments in a timely and accurate manner by entering appointment dates and times into computerized scheduler.
- Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections.
- Cross-training required in multiple administrative support functions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinate and schedule pre-operative clearance appointments with PCP's working closely with patients and surgical offices to ensure all appointments are made made and paperwork has been turned in in a timely manner.
- Processed and handled all e-faxes for office and distributed appropriately.
Owner/Operator
Clean Sweep Services
2013 - 2020
- Efficiently Processed all A/P and A/R invoices and ensured all insured all invoices were paid in full on-time while maximizing cash flow.
- Established and maintained business bank accounts, payment processing systems, taxes, and day-to-day costs.
- Formed relationships with the companies that used our services, while identifying and managing all processes for good customer service.
- Identified the company's needs, interviewed candidates, made key hiring decisions, and trained and managed a staff of 12.
Accounts Payable Clerk
Cintas
2011 - 2013
- Ensuring that all invoices are properly coded, using the chart of accounts; charging expenses to the appropriate GL codes and cost centers; verifying vendor accounts; disbursing petty cash; setting up new vendors when needed and managing the purchase order process, provided by policy.
- Data entry, receptionist, faxing, filing, photocopying, managing incoming and outgoing mail and creating letters, memos and proposals.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments using the SAP system.
- Made daily deposits to bank of vendor payments.
Risk Management Claims Specialist
Cape Fear Valley Healthcare
2009 - 03.2011
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Posted payments to accounts and maintained records.
- Evaluated potential risks and loss exposures.
- Use internal and external data sources to identify patterns and areas of high risk.
- Received and investigated claims of lost property from patients and visitors.
- Assisting patients and visitors in filing claims for lost property by collecting detailed descriptions and personal information for verification.
- Acting as a point of contact for anyone inquiring about lost or found items, which involves communicating directly with former patients, their families, and hospital staff.
- Assisting with setup and administration of worker's compensation cases and claims.
- Assisting claims adjusters with various tasks, including data entry, preparing correspondence, and processing payments.
- Assisting with the processing of benefit payments, invoices, and claims payments.
- Organizing, scanning, and indexing claim documents, forms, and documents.
Risk Management Administrative Assistant
Cape Fear Valley Medical Center
2007 - 2009
- Greet patients, check them in for appointments, answer their questions, and provide general information about hospital services.
- Filing, copying, and preparing correspondence and expense reports.
- Answering department phones and acting as the initial contact for many callers.
- Managing office supplies and assisting with shipments.
- Maintaining and updating accurate databases of incidents, claims, and insurance records.
- Organizing digital and physical files according to established naming conventions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduling meetings and preparing materials.
- Taking and transcribing meeting minutes.
- Communicating information between departments and with external parties, such as insurance companies and legal counsel.
- Distributed worker's comp checks weekly and bi-weekly to staff members.
- Work with outside counsel, insurance carriers, and internal teams to manage and resolve claims, including negotiating settlements.
- Monitor the healthcare environment to identify and address issues related to insurance coverage, patient safety, and regulatory requirements.
Patient Financial Services - Account Specialist
Cape Fear Valley Medical Center
2005 - 2007
- Handles the complete processing of patient accounts with third party carriers from start to finish to include but not limited to; billing the claim either electronically or paper supplying additional information necessary for claim adjudication, and answering patient and insurance company questions.
- Verifies insurance benefits and obtains prior authorizations for those payers that require pre-authorization.
- Verifies through Compliance Checker Software all Medicare patient diagnoses to ensure compliance with LMRP guidelines and obtains ABN's as necessary.
- Obtain physician orders to support services rendered
- Order ancillary tests within the order entry system
- Assists insurance companies, physician offices, and other hospital departments with patient information.
- Monitor and coordinates patient placement through bed control functions in a timely and patient focused manner.
Patient Financial Services - Financial Counselor
Cape Fear Valley Medical Center
2003 - 2005
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Confirmed patient information, collected co-pays, efficiently performed insurance verification and pre-certification.
- Obtained and tracked prior authorizations for procedures and treatment.
- Scheduled appointments and follow-up Visits. Managed up-to-date financial records.
- Identifies and assists eligible patients in applying for financial assistance, Medicaid, or other funding sources.
- Helps patients establish affordable payment plans for their outstanding balances.
- Explains medical bills, insurance benefits, and healthcare costs to patients and their families and provides assistance with payment options, sets up payment plans, and helps patients qualify for financial assistance programs or charity care
- Identifies and assists eligible patients in applying for financial assistance, Medicaid, or other funding sources.
- Updates patient accounts, documents financial information, and performs pre-collection duties for unpaid balances.
- Serves as a point of contact for patient financial questions, providing support in person or over the phone.
Patient Financial Services - Access Representative
Cape Fear Valley Medical Center
2002 - 2003
- Obtains accurate and detailed demographic, financial, and clinical information in order to perform accurate and complete admissions/registrations, while exhibiting warmth, compassion and responsiveness to patients, their families and friends, professionals and co-workers with the hospital.
- Queries EAD and enters patient demographics in computer system to obtain accurate patient medical record and account number
- Communicates Medical Center’s Collection Policy and collects outstanding balance amounts, deposits and point of service payments
- Verifies insurance benefits and obtains prior authorizations for those payers that require pre-authorization
- Verifies through Compliance Checker Software all Medicare patient diagnoses to ensure compliance with LMRP guidelines and obtains ABN’s as necessary
- Obtain physician orders to support services rendered
- Order ancillary tests within the order entry system
- Assists insurance companies, physician offices, and other hospital departments with patient information, etc.
- Monitors and coordinates patient placement through bed control functions in a timely and patient focused manner.
Emergency Department Technician
Cape Fear Valley Medical Center
1998 - 1999
- Assists in the admission of patients to the unit to include orientation to the unit, hospital routine and patient care equipment
- Responds to needs of patients with direct assistance when able or by reporting patient needs to the appropriate person
- Assists with implementation of nursing plan of care by carrying out delegated patient care tasks
- Assists in maintaining patient safety to include the proper use of equipment and supplies
- Access to medication/supply room to retrieve patient care items for patient care use
- Maintains a well-stocked, clean patient environment
- Actively participates in cost containment and assists in accurate charging for patient services
- Participates in educational and Performance Improvement activities
- Maintains (if needed) 4 of NAII skills per unit competency
- Performs waived testing per unit competency
- Actively demonstrates responsibility concerning customer satisfaction, patient throughput and hospital functional capacity through compliance with the Hospital Innovation Project (HIP)
- Current certification in Basic Life Support (BLS) as sponsored by American Heart Association.
- Ability to work calmly under extremely stressful conditions and follow established rules, procedures, and protocols.
- Ability to deal with patients, their families and others in a courteous, compassionate, professional manner under the most adverse circumstances, and an ability to maintain an effective working relationship with co-workers and other emergency and health care personnel.
- Ability to drive all types of ambulance vehicles and a thorough knowledge of safe driving procedures used in the response of emergency vehicles.
- Ability to lift and move a minimum of one hundred pounds (100 lbs.) on a regular basis with the added strength to lift upwards of 150 lbs. This strength being required when the situation requires moving a patient from a bed to the floor, chair to the floor, or from a stretcher to a bed.
- Knowledgeable of the age specific physiological, psychosocial, developmental, and spiritual needs of the patients typically served.
- Possess the ability to operate an emergency vehicle emergency and non-emergency traffic. Must possess the ability to move around numerous physical locations, some within confined areas. Possess the ability to lift heavy objects, up to 150 pounds, with assistance and to assume awkward positions in emergency situations.
- Administer IVs, medications, wound dressings, assisting healthcare providers in delivering high-quality treatment plans.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted in life-saving procedures, working alongside medical professionals to provide optimal care.
Education
EMT - B -
Fayetteville Technical Community College
Fayetteville, NC01-1998
CNA -
Fayetteville Technical Community College
Fayetteville, NC01-1998
High School Diploma -
Cape Fear Senior High School
Fayetteville, NC01-1995
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Insurance verification
- Customer service
- Registration and scheduling
- Insurance authorizations
- Schedule coordination
- Attention to detail
- Multitasking and organization
Timeline
Patient Services Coordinator III
NH Oceanside Family Medicine
10.2023 - Current
Owner/Operator
Clean Sweep Services
2013 - 2020
Accounts Payable Clerk
Cintas
2011 - 2013
Risk Management Claims Specialist
Cape Fear Valley Healthcare
2009 - 03.2011
Risk Management Administrative Assistant
Cape Fear Valley Medical Center
2007 - 2009
Patient Financial Services - Account Specialist
Cape Fear Valley Medical Center
2005 - 2007
Patient Financial Services - Financial Counselor
Cape Fear Valley Medical Center
2003 - 2005
Patient Financial Services - Access Representative
Cape Fear Valley Medical Center
2002 - 2003
Emergency Department Technician
Cape Fear Valley Medical Center
1998 - 1999
EMT - B -
Fayetteville Technical Community College
CNA -
Fayetteville Technical Community College
High School Diploma -
Cape Fear Senior High School
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