Donna Grimes
Ocoee,FL
Summary
Outgoing Clinic Manager with over 10 years of experience working with medical personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working and passionate nurse with excellent listening skills in order to build a trusting relationship with positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Manager
The Mayflower
07.2019 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Education for all residents on chronic disease processes and medication adherence.
- Coordinating care post discharge.
- Caring, compassionate leader with excellent communication skills.
- Exercised exemplary clinical judgment when making care decisions.
- Communicated, updated and advocated care plans to residents and family.
Registered Nurse Case Manager
Sunshine Health Plan
01.2019 - 06.2019
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Provide education to patients telephonically.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Demonstrated effective and professional oral communication skills.
Health Resource Nurse
Westminster Winter Park
02.2017 - 01.2019
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Client Services Manager
Avant Healthcare
06.2016 - 11.2016
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Responsible for database accuracy of client information and submittals. Performs follow up on upcoming assignment starts, job confirmations, job postings, and updating open order and submission reports weekly. Performs other duties as assigned.
- Educates client contacts on program process and assists in identifying placement opportunities.
- Coordinates all placement activities and order acquisition of current clients.
- Conducts a Clinical Assessment to identify levels of clinical skills and specialties to ensure best client match.
- Maintains constant communication with current clients through, e-mail, telephone and other communication methods.
- Prepare RN for client interview, brief and debrief candidates before and after interviews.
Education
Associate of Science - Nursing
Adventist University of Health Sciences
Orlando, FL08.2013
Skills
- Clinical Quality Program Standards
- Compliance Advisory
- Routine Inspections
- Case Management
- Microsoft Office
- Medication Administration
- EMR Systems
- Documentation
Certification
Certified Case Manager
Timeline
Clinic Manager
The Mayflower
07.2019 - Current
Registered Nurse Case Manager
Sunshine Health Plan
01.2019 - 06.2019
Health Resource Nurse
Westminster Winter Park
02.2017 - 01.2019
Client Services Manager
Avant Healthcare
06.2016 - 11.2016
Associate of Science - Nursing
Adventist University of Health Sciences
Similar Profiles
KAROLINY TOLDOKAROLINY TOLDO
Waitress at The MayflowerWaitress at The Mayflower
Skylar BowenSkylar Bowen
Cashier/host at Mayflower Seafood RestaurantCashier/host at Mayflower Seafood Restaurant
Robert DiFazioRobert DiFazio
Senior Membership & Unit Service Executive at Scouting America, Mayflower CouncilSenior Membership & Unit Service Executive at Scouting America, Mayflower Council
JOSEPH SCOTTJOSEPH SCOTT
ASSEMBLY/CNC OPERATOR at Ballistic Advantage LLCASSEMBLY/CNC OPERATOR at Ballistic Advantage LLC
Ashley SeguinAshley Seguin
Customer Service Cashier at Key Food SupermarketCustomer Service Cashier at Key Food Supermarket