Donna Hacker
Saint Cloud,USA
Summary
Dedicated and passionate professional with 5+ years of experience serving a wide variety of clients and customers. Skilled in customer relations, organization, and attention to detail. A motivated individual with a strong desire to continuously learn and develop new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Registered Behavior Technician (RBT)
Catalyst Behavior Solutions
Saint Cloud, US
04.2022 - Current
- Maintain accurate records of all sessions conducted with clients.
- Demonstrate excellent organizational skills while managing multiple tasks simultaneously.
- Collect and record data on client progress and behaviors.
- Demonstrate effective communication techniques with clients, families, and staff members.
- Assist in training new staff on behavior intervention strategies.
- Engage clients in activities to promote skill development and learning.
- Provide direct one-on-one ABA therapy to children with autism in a variety of settings.
- Participate in weekly team meetings to discuss general and case updates.
- Collaborate with team members on treatment plans.
- Instruct staff members on how to implement client-specific procedures and how to use positive reinforcement strategies effectively.
- Assist clients with performing activities of daily living.
- Provide feedback and support to staff members in their sessions with clients.
- Create and organize individualized stimuli for clients.
Front Desk Coordinator
Hautigo Spa
Waite Park, US
09.2021 - 04.2022
- Address and resolve client inquiries and issues to ensure satisfaction, and maintain strong client relationships.
- Provide in-depth descriptions of the services and products provided.
- Facilitate client arrivals and departures to ensure a smooth and efficient appointment experience.
- Schedule client appointments.
- Engage in opening and closing procedures, and duties.
- Coordinate and manage documentation to ensure accurate and timely delivery to the appropriate client.
- Ensure compliance with applicable laws and regulations pertaining to customer privacy rights.
- Conduct follow-up calls with clients to confirm appointments and accommodate any changes or rescheduling needs.
- Answer incoming calls, respond to customer inquiries, and direct customers to the appropriate department or personnel.
- Process payments from customers, including cash, checks, debit and credit cards, and gift cards.
- Ensure that all front desk areas are kept clean and organized at all times.
- Respond to emails promptly and efficiently to ensure effective communication.
Assistant Manager
Rue21
Saint Cloud, US
09.2020 - 09.2021
- Delegate work to staff, and set priorities and goals.
- Train new employees to meet job requirements.
- Complete thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
- Manage and resolve customer service inquiries and complaints in a timely manner.
- Set individualized sales goals for each day.
- Processing customer transactions at the point of sale.
- Coordinate and manage incoming clothing shipments to ensure accurate inventory processing, and timely stocking.
- Process online orders utilizing a specialized database system to ensure accurate and timely fulfillment.
- Perform register counts during opening and closing shifts to verify cash accuracy and maintain financial accountability.
Education
High school diploma -
Sartell Senior High School
Sartell, MN06.2021
Skills
- Problem solving
- Strong interpersonal skills
- Detail-oriented and highly organized
- Time management
- Quick to learn new processes
- Adaptable and flexible
- Continuous learning and growth mindset
Certification
- RBT Certification
- CPR/BLS Certification
References
References available upon request.
Timeline
Senior Registered Behavior Technician (RBT)
Catalyst Behavior Solutions
04.2022 - Current
Front Desk Coordinator
Hautigo Spa
09.2021 - 04.2022
Assistant Manager
Rue21
09.2020 - 09.2021
High school diploma -
Sartell Senior High School