Donna Hall
Lakeland,FL
Summary
Experienced Data Entry Clerk skilled in inputting and organizing data in various software and applications. Proficient in transcription, word processing, and spreadsheets. Recognized for accuracy and speed in transposing large amounts of data.
Overview
2
2
years of professional experience
Work History
Data Entry Clerk
Rita Staffing
Lakeland, FL
03.2021 - 08.2023
- Utilized specialized software applications related to the job role.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Followed up on pending tasks until completion.
- Provided support to management staff in regards to data entry processes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained database by entering new and updated customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Verified confidential or private client information in adherence to state and federal laws.
Humana Customer Service
Results Call Center
Lakeland, FL
03.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Associate of Science - Veterinary Technician
Bel Rea Institute of Animal Technology
Denver, CO01-1988
Skills
- File Management
- Data transcription
- Maintains confidentiality
- Advanced clerical knowledge
- Administrative support specialist
- Proofreading
- Professional and mature
- Data Security
- Data Integrity
- Strong interpersonal skills
- Information Security
- Data Entry
- Critical thinker
- Work Prioritization
- Resourceful
- Medical Terminology
- Strong Problem Solver
- Pleasant demeanor
- Understands grammar
Affiliations
- Cross Stitch Epoxy Molding
Timeline
Humana Customer Service
Results Call Center
03.2022 - 04.2023
Data Entry Clerk
Rita Staffing
03.2021 - 08.2023
Associate of Science - Veterinary Technician
Bel Rea Institute of Animal Technology
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