Hi, I’m
Donna Hall
Dallas
Summary
Organized and dependable Registered Nurse successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
1
Certification
Work History
Medical City Dallas Hospital
Registered Nurse, Interventional Radiology
08.2023 - Current
Job overview
- Ensured patient safety and comfort while positioning them appropriately for imaging studies and procedures.
- Effectively addressed any concerns or questions posed by patients or their families, providing thorough explanations about the nature of their interventional radiology procedures and expected recovery timelines.
- Streamlined workflow within the department by effectively managing multiple tasks simultaneously, prioritizing urgent cases as needed.
- Promoted adherence to evidence-based practices within the interventional radiology department by staying current on research findings relevant to the field and incorporating best practices into daily nursing activities as appropriate.
- Reduced complications in patients by promptly identifying and addressing any issues during interventional radiology treatments.
Legent Orthopedic Hospital
Registered Nurse, Medical-Surgical Unit
04.2023 - 04.2024
Job overview
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Administered medications and treatment to patients and monitored responses.
- Managed patients recovering from medical or surgical procedures.
WellMed Medical Management - United Health Group
Clinical Quality Consultant II
01.2022 - 03.2023
Job overview
- Led company-wide initiatives aimed at improving overall conformance rates with industry standards, resulting in enhanced competitive positioning within the marketplace.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Southwestern Health Resources
Clinical Program Manager
03.2016 - 08.2021
Job overview
- Implemented innovative strategies to increase patient engagement, leading to higher satisfaction rates and better health outcomes.
- Streamlined program management processes for improved efficiency and reduced operational costs.
- Led cross-functional teams to execute complex clinical projects within budget and timeline constraints successfully.
- Designed comprehensive training materials for staff, resulting in consistent delivery of high-quality patient care.
- Negotiated contracts with vendors to secure competitive pricing for essential goods and services related to program success.
- Developed and maintained strong relationships with key stakeholders, ensuring successful collaboration on clinical initiatives.
- Optimized resource allocation by identifying synergies across multiple clinical programs, leading to cost savings and improved patient care.
USMD Physician Practice Management LLC
Service Line Administrator-Medical Oncology/Gastroenterology
08.2015 - 03.2016
Job overview
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
USMD Physician Practice Management LLC
Practice Administrator (Las Colinas)
03.2014 - 08.2015
Job overview
- Collaborated with executive leadership to form an integrated health system through the merger of MCNT, UANT, Impel, and USMD
- Supervised a team of 56 office personnel and 22 providers across multi-specialty areas.
- Achieved NCQA Patient-Centered Medical Home Level 3 Re-Accreditation
- Facilitated monthly provider meetings to review productivity and quality indicators, as well as financial performance and operational effectiveness of the practice
- Developed and implemented strategies to improve patient access, satisfaction, and care quality.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Orchestrated revenue cycle procedures in order to maximize reimbursement; maintained appropriate internal controls; monitored activities of patient registration, charge capture, and bad debt collection resulting in increased revenue of 5%
- Mentor, guide and coach direct reports in order to expand their capabilities and build management depth in the organization
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
USMD Physician Practice Management LLC
Regional Clinical Manager (Las Colinas)
05.2013 - 03.2014
Job overview
- Contributed to organizational success by providing valuable input in the development of long-term goals and strategies.
- Enhanced staff performance through comprehensive training programs and continuous feedback.
- Successfully managed multiple clinical projects simultaneously, ensuring timely completion and positive outcomes for patients.
- Developed strong relationships with physicians, nurses, and other healthcare providers to ensure seamless collaboration across the region.
- Implemented data-driven decision-making processes to optimize clinic workflows, reducing patient wait times while maintaining high-quality care standards.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
USMD Physician Practice Management LLC
Clinical Team Lead (Arlington)
11.2009 - 05.2013
Job overview
- Fostered staff development and competency through supervision, coaching, training, and team meetings.
- Improved overall patient satisfaction with consistent monitoring of clinical team performance and implementing constructive feedback.
- Mentored junior staff members, fostering professional growth and development within the clinical team.
- Assisted physicians with completing medical procedures and treatments.
Education
The University of Texas At Arlington
Master of Science from Primary Care Nurse Practitioner
01-2027
Western Governors University
Bachelor of Science from Nursing
07-2022
Weatherford College School of Nursing
Licensed Vocational Nurse
01.2001
Skills
- Medication and IV administration
- Interventional radiology
- Pre- and Post-operative care
- Customer satisfaction
- Strong clinical judgment
- Compassionate care
- Teamwork and collaboration
Certification
- Registered Nurse, 1087453 Texas Board of Nursing 12/2026
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification
- CPR/AED Certification
Affiliations
- Texas Nurses’ Association
- Phi Theta Kappa
- Texas Society of Clinical Oncology
Timeline
Registered Nurse, Interventional Radiology
Medical City Dallas Hospital
08.2023 - Current
Registered Nurse, Medical-Surgical Unit
Legent Orthopedic Hospital
04.2023 - 04.2024
Clinical Quality Consultant II
WellMed Medical Management - United Health Group
01.2022 - 03.2023
Clinical Program Manager
Southwestern Health Resources
03.2016 - 08.2021
Service Line Administrator-Medical Oncology/Gastroenterology
USMD Physician Practice Management LLC
08.2015 - 03.2016
Practice Administrator (Las Colinas)
USMD Physician Practice Management LLC
03.2014 - 08.2015
Regional Clinical Manager (Las Colinas)
USMD Physician Practice Management LLC
05.2013 - 03.2014
Clinical Team Lead (Arlington)
USMD Physician Practice Management LLC
11.2009 - 05.2013
Weatherford College School of Nursing
Licensed Vocational Nurse
- Registered Nurse, 1087453 Texas Board of Nursing 12/2026
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support Certification
- CPR/AED Certification
The University of Texas At Arlington
Master of Science from Primary Care Nurse Practitioner
Western Governors University
Bachelor of Science from Nursing
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