Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Receptionist
Donna Hall
Open To Work

Donna Hall

Queen Creek

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Sales ManagerSales Associate Medicare SalesAmerican Family Insurance American Family Insurance

Work Type

Part Time

Location Preference

On-SiteRemoteHybrid
Location: Queen Creek, USPhoenix, AZ
Open to relocation: No

Salary Range

$18/hr - $30/hr

Important To Me

Work-life balanceFlexible work hoursWork from home option

Summary

Dynamic Sales Manager with a proven track record at Humana, excelling in relationship building and sales team training. Achieved significant revenue growth through innovative sales strategies and effective coaching. Skilled in CRM software, fostering a motivated team environment while consistently exceeding performance goals. Passionate about continuous improvement and client satisfaction.

Overview

29
29
years of professional experience
1
1
Certification
1
1

Property and Casualty Licensed

1
1

Life and Health Licensed

Work History

Sales Manager

Humana
08.2010 - 09.2022
  • Assisted in developing sales strategies to enhance team performance and customer engagement.
  • Supported the execution of marketing campaigns to drive product awareness and sales growth.
  • Conducted market research to identify customer needs and competitive landscape insights.
  • Collaborated with cross-functional teams to ensure alignment on sales objectives and promotions.
  • Participated in training sessions to improve product knowledge and sales techniques among team members.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed sales data to identify trends, informing adjustments in approach or focus areas.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Sales Associate Medicare Sales

Humana
08.2010 - 09.2012
  • Delivered exceptional customer service, consistently addressing inquiries and resolving issues efficiently.
  • Assisted in Inventory sales materials for compliance and product availability
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current offerings and products, delivering needs based analysis.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

American Family Insurance

Agency Owner
08.1999 - 02.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Built scratch agency to over 2700 policies
  • Profitable each year
  • Life sales leader from 2001-2003. 2005-2010
  • Business sales leader 2008-2010
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.

American Family Insurance

Office Manager
02.1994 - 08.1999
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted agent in growing business, quoting, payments, outbound calling to schedule meetings
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Lake Brantley High
Altamonte Springs, FL

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Motivational skills
  • Sales presentations
  • Client relationship management
  • Positive and upbeat
  • Goal setting
  • Sales coaching
  • CRM software
  • Continuous improvements
  • Consultative sales
  • Team oversight

Accomplishments

  • Managed the East Valley award winning sales team at Humana 2013-2019
  • Created a company-wide, comprehensive training program for all sales team members.
  • Promoted to Sales Manager after 2 successful years in the sales department.
  • Supervised Broker Sales Team along with of staff sales team, solving problems, along with training of product knowledge

Certification

  • CMS AHIP. Center for Medicare/Americas Health Insurance Plans Certification. 2010-2022
  • Property and Casualty Sales - 1996-2010
  • Property and Casualty License 1996- Present
  • Life and Health Sales 1999-2022
  • Life and Health License 1999 - Present

Languages

English
Full Professional

Timeline

Sales Manager

Humana
08.2010 - 09.2022

Sales Associate Medicare Sales

Humana
08.2010 - 09.2012

American Family Insurance

Agency Owner
08.1999 - 02.2010

American Family Insurance

Office Manager
02.1994 - 08.1999

High School Diploma -

Lake Brantley High

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