Donna Hamill
Chester,VA
Summary
Highly motivated and committed Office Manager with proven history of superior performance at individual, team and organizational levels. Conscientious professional offering over 12+ years of orthodontic insurance billing and practice management experience looking to use my skills and passion to benefit your practice. Strong ability to multitask and prioritize workloads with little or no supervision. Positive and upbeat with excellent communication skills eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the dental/orthodontic insurance field.
Overview
17
17
years of professional experience
Work History
Orthodontic Office Manager
East End Orthodontics
03.2012 - Current
- Manage efficient and accurate processing of orthodontic insurance claims and patient statements using Dental Exchange
- Enter and adjudicate insurance payments and adjustments. Disburse amounts via check, electronic transfer or bank draft
- Assist in coordination of front office duties, including customer service, patient scheduling and patient/ insurance billing
- Utilize talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
- Train and mentor new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
- Work with patients to understand their orthodontic needs and provide clear financial understanding and options to secure treatment acceptance
- Receive, record, and address incoming and outgoing communication via telephone and email
- Implement cost control procedures/policies to ensure practice remains within targets
- File/update insurance credentialing applications
- Organize referrals to other dental specialists
- Coordinate patient scheduling, check-in, check-out, pull medical/dental records for patient appointments and incomplete charts, process patient & insurance payments, accurately prepare dental insurance claims for submission with required x-rays and documentation. Maintainand manage patient records in compliance with security & HIPPA regulations. Completed skilled administrative work to support all office staff and operational requirements
Quality Assurance Analyst
Berry Plastics
05.2007 - 03.2012
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Facilitated open communication channels between departments for sharing best practices related quality assurance methodologies.
- Supported the successful completion of external audits by maintaining accurate records and documentation in accordance with regulatory requirements.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
Education
Associate of Arts - Liberal Arts And General Studies
University of Richmond
Richmond, Va01.2003
Skills
- Orthodontic insurance billing
- Patient Relations Coordinator
- Scheduling Coordinator
- Supervise 11 employees
- Verification of patient benefits
- Insurance claim follow-up and appeals
- Payment processing
- Computer Literate/ Microsoft office
- Dental Billing Specialist/ Coding
- Account Audit Coordination/ Reconciliation
Timeline
Orthodontic Office Manager
East End Orthodontics
03.2012 - Current
Quality Assurance Analyst
Berry Plastics
05.2007 - 03.2012
Associate of Arts - Liberal Arts And General Studies
University of Richmond