Donna Hanna
Plympton,MA
Summary
Dynamic professional with a proven track record at Beth Israel Deaconess Hospital, excelling in high-level customer service and problem-solving. Skilled in telephone customer service and data entry, I enhanced patient experience and streamlined processes.
Overview
43
43
years of professional experience
Work History
Receptionist Administrator
Plymouth Rehab
11.2024 - Current
- Operate telephone switchboard.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team member.
- Utilize proper phone etiquette.
- Responsible for general typing and secretarial functions.
- Distribute paychecks per policy and procedure.
- Is responsible to receive and direct incoming mail and deliveries appropriately.
- Demonstrate correct safety techniques.
Patient Ambassador
Beth Isreal Deaconess Hospital
07.2014 - 10.2024
- Provide a High level of customer Service by Greeting Patient's and Visitors, Answer High Call Volume and Streamlined the Visit process for a more efficient and positive experience, assisting patients with paperwork and answering questions and providing excellent direction to the Correct Department.
- Promoted a welcoming environment by maintaining a clean, organized waiting area and ensuring that patients are comfort throughout their visit. Also have clear communication with staff and Patient Family.
Telephone Service Representative
Aacute Pest Control
11.1999 - 07.2014
- Answer High Call volume and Schedule Appointments enter database.
- Maintained customer records by updating account information.
Front Desk Receptionist
Boston Financial
08.1982 - 11.1999
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Schedule, appointments and confirm meetings.
Education
High School Diploma -
Braintree High
Braintree, MA06.1982
Skills
- Excellent Communication
- Telephone Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Data entry proficiency
- Appointment Scheduling
Timeline
Receptionist Administrator
Plymouth Rehab
11.2024 - Current
Patient Ambassador
Beth Isreal Deaconess Hospital
07.2014 - 10.2024
Telephone Service Representative
Aacute Pest Control
11.1999 - 07.2014
Front Desk Receptionist
Boston Financial
08.1982 - 11.1999
High School Diploma -
Braintree High
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