Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DONNA HANNUM

Grain Valley,MO

Summary

To secure a position with an established company to which I can give a long term career commitment. I am interested in personal growth and career development in which I may advance. Friendly Blackjack Dealer with extensive knowledge of table game rules and procedures. Adept at running positive and welcoming table with strong regard for casino security standards. Personable and engaging, offering 21 years of positive patron feedback.

Overview

27
27
years of professional experience

Work History

Blackjack Dealer

Boyd Gaming
02.2016 - Current
  • Communicated with winners and losers about processes.
  • Dealt cards and winnings to customers.
  • Inspected, shuffled and delivered cards to guests in play at gaming table.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Monitored game for potential security risk to protect operation and players.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.

Blackjack Dealer and Floor Supervisor

Quechan Casino Resort
12.2002 - 01.2016
  • Dealer: deal blackjack shoe, double deck pitch, and switch, 3 card poker paigow and ultimate Texas hold'em poker, within the guidelines of our policy and procedures
  • Handle large monetary transactions
  • Face to face customer service
  • Floor supervisor: monitor all monetary transaction, make sure player and table ratings are correct, make sure dealers are following policy and procedures
  • Knowledgeable of title 31 procedures
  • CTR's, MTL's
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.

Inside Sales/Customer Service

Vitronic Four Seasons
04.2000 - 12.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Inside

Universal Group. Taylor
10.1999 - 01.2001
  • Efficiently Manage Several Projects Simultaneously
  • Expedition of purchase orders
  • Sales of nuts, bolts, screws, rivets, and washers
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

Receptionist

Messina Management Temp Agency, Vitronic Four Seasons
11.1999 - 04.2000
  • Answer incoming calls and transfer to right person
  • Assistant HR Manager with clerical and other office duties
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Office Coordinator

HomeChoice Health Care
04.1996 - 12.1998
  • Manage the front office area
  • Answer multi line phone system
  • Assistant to HR Manager with maintaining employee files with clerical and office duties
  • Scheduled continuing education seminars for Nurses and CNA's
  • Handling of incoming and outgoing mail
  • Doctors referrals
  • Manage office supplies and medical supplies for nurses and CNA's
  • Knowledge of medical terminology 2
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
  • Organized company meetings and scheduling for 20-employee team.
  • Organized company meetings and scheduling for 20-employee team.

Education

GED -

Petite Jean College
Morrilton, AR
05.1993

Skills

  • Customer Needs Assessments
  • Daily Audits
  • News Stories
  • Dispensing Payouts
  • Customer Experience
  • Payout Procedures
  • Monetary Transactions

Languages

Spanish
Limited Working

Timeline

Blackjack Dealer

Boyd Gaming
02.2016 - Current

Blackjack Dealer and Floor Supervisor

Quechan Casino Resort
12.2002 - 01.2016

Inside Sales/Customer Service

Vitronic Four Seasons
04.2000 - 12.2002

Receptionist

Messina Management Temp Agency, Vitronic Four Seasons
11.1999 - 04.2000

Inside

Universal Group. Taylor
10.1999 - 01.2001

Office Coordinator

HomeChoice Health Care
04.1996 - 12.1998

GED -

Petite Jean College

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DONNA HANNUM