Donna Hardy
New York,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach, for 40+years.
Overview
33
33
years of professional experience
Work History
Library Technical Assistant III
New York Public Library, Stephen A. Schwartzman
2007.04 - Current
- Handled check-in and check-out process of library books and materials at Research Library
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered questions from patrons and helped to find desired materials.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Office Aide I
New York Public, Baychester Library
2002.09 - 2007.04
- Data Entry
- Cultivated warm relationships with regular patrons
- Assist with patrons by phone, email or in-person to provide information.
- Managed office operations while scheduling appointments for department managers.
- Assist with Supervision of Library Pages
- Processing Library Material
Office Associate I
New York Public Library, Allerton Branch
1994.03 - 2002.02
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Office Associate I
New York Public Library, 96th Street Library
1989.04 - 1994.04
- Delegated clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Processed payments and documented account changes for financial accuracy and transparency.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Associate of Arts -
Eastern Gateway Community College
Steubenville, OH06.2023
Cerificate - Business
Crown Business Institute
Brooklyn, NY07.1985
High School Diploma -
Community Academy
Jamaica Plain, MA06.1981
Certificate - Nursing Assistance
Occupational Resource Center
Jamaica Plain, MA01.1977
Skills
- Library Organization
- Processes and Procedures
- Staff Supervision
- Proficient in Type of Technology]
- Clerical Support
- Database Management
- Material Shelving
- Supply Ordering
- Customer Relationship Management
- Material Check-In and Check-Out
- Library Card Issuance
- Written and Oral Communications
Timeline
Library Technical Assistant III
New York Public Library, Stephen A. Schwartzman
2007.04 - Current
Office Aide I
New York Public, Baychester Library
2002.09 - 2007.04
Office Associate I
New York Public Library, Allerton Branch
1994.03 - 2002.02
Office Associate I
New York Public Library, 96th Street Library
1989.04 - 1994.04
Associate of Arts -
Eastern Gateway Community College
Cerificate - Business
Crown Business Institute
High School Diploma -
Community Academy
Certificate - Nursing Assistance
Occupational Resource Center
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