Donna Harris

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• Developed strong relationships with insurance providers, facilitating prompt claim processing and reducing billing errors for increased revenue collection.
• Reduced patient wait times through effective coordination of appointments, maximizing provider availability to serve more patients in a timely manner.
• Assisted in the recruitment process by conducting interviews, evaluating candidates'' qualifications against job requirements, and making recommendations for hiring decisions.
• Ensured compliance with HIPAA regulations by implementing secure recordkeeping practices and training staff on proper handling of sensitive patient information.
• Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
• Boosted team morale by leading regular staff meetings to address challenges, celebrate successes, and implement new strategies for improvement.
• Enhanced patient experience by creating a welcoming environment through diligent attention to office appearance and cleanliness standards.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.

• Modeled ADL protocols to assist patients and family members for continuity of care for patients
• Reported abnormal findings to case managers and nurses for immediate intervention
• Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
• Gathered medical histories and information to update medical records
• Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
• Resupplied patients with personal hygiene items like towels, soap and toilet paper
• Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
• Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
• Helped residents with daily living tasks including feeding, dressing, and personal hygiene.

• Delivered safe and effective patient care services in compliance with nursing standards and best practices
• Scanned and filed patient information into medical records
• Handled clerical tasks, including typing, filing, photocopying, and preparing letters
• Answered telephones, distributed mail and faxes, and prepared patient files
• Obtained insurance verifications, pre-authorizations, and pre-determinations
• Took patient information and scanned into EMR, ensuring accurate records and patient authorizations
• Answered incoming calls and forwarded calls to appropriate destinations.

• Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
• Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
• Helped residents with daily living tasks including feeding, dressing, and personal hygiene
• Collaborated with peers and medical teams to support resident care plans, working under RN's supervision
• Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
• Answered call lights to check on patients, retrieve items, and call for advanced care
• Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat.