Donna Harrison
Groesbeck,TX
Summary
Proven Sales Representative with a track record of enhancing revenue generation and customer satisfaction at Newton Nursery. Skilled in Relationship Management and Demand Forecasting, adept at developing innovative sales strategies and fostering customer loyalty. Achieved significant sales growth by leveraging product merchandising and pricing strategy expertise.
Overview
10
10
years of professional experience
Work History
Vendor/ Sales Representative
Altman Specialty Plants
02.2023 - 03.2024
- Communicated with store employees to maintain conditions and appearance of retail area.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Visited customers to stock retail shelves and document inventory levels.
Sales Representative
Newton Nursery
02.2021 - 03.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Food Service Supervisor
Great Western Dining
08.2014 - 05.2018
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Established and managed team schedules and shift assignments.
Education
GED -
Austin Community College
Austin, TX2001
Skills
- Delivery Management
- Loading and unloading procedures
- Cost Control
- Logistics Coordination
- Relationship Management
- Customer Needs Assessment
- Revenue Generation
- Product Merchandising
- Pricing strategy
- Payment Processing
- Business Planning
- Demand forecasting
- Safety practices
- Issue Resolution
- Shipment Processing
- Restocking abilities
Timeline
Vendor/ Sales Representative
Altman Specialty Plants
02.2023 - 03.2024
Sales Representative
Newton Nursery
02.2021 - 03.2023
Food Service Supervisor
Great Western Dining
08.2014 - 05.2018
GED -
Austin Community College