Donna Hart

Work History

Aetna

02.2023 - 12.2023

Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
Improved call center performance by consistently maintaining a high level of professionalism and productivity.
Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
Facilitated timely issue resolution, coordinating with diverse departments and healthcare providers as needed.

Capital One

02.2022 - 01.2023

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Independantly Employed

10.2014 - 01.2018

Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Greeted customers and clients to create welcoming atmosphere.
Assisted team with operational policies and procedures to drive services.
Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Developed and maintained extensive network of community contacts, resulting in increased visibility.

Liveops

10.2010 - 08.2014

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Texas Department of Criminal Justice, TDCJ

09.2004 - 09.2009

Trained and supervised offenders to comply with food safety standards.
Tracked food production levels, meal counts, and supply costs.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Controlled labor hours and inventory costs through hands-on management and proactive changes.

Dell

03.2002 - 08.2004

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.

Daggett HVAC

01.1993 - 02.1998

Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
Fostered a positive work environment by encouraging open communication channels among employees while maintaining high ethical standards.
Directed hiring processes, ensuring a well-qualified workforce that contributed to the success of the organization.