Donna Harvey
Raiford,FL
Summary
Quality-focused healthcare professional with several years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Manager-HC/LTC
Community Hospice and Pallative Care
Lake City, FL
02.2022 - Current
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Supervised staff in the delivery of patient care services.
- Monitored performance of clinical staff against established metrics.
- Maintained accurate records of patient care services provided by the department.
- Coordinated interdisciplinary teams for complex cases.
- Oversaw development of individualized treatment plans for each patient.
- Facilitated communication between medical personnel, patients and their families.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Ensured that staff members adhere to professional standards of practice.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Investigated incidents or complaints related to clinical practice.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Attended conferences and workshops to stay abreast of changes in the field.
- Implemented strategies for improving efficiency within the department.
- Reviewed reports from physicians regarding treatments performed on patients.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Registered Nurse Case Manager, Hospice
Community Hospice and Pallative Care
Lake City, FL
05.2020 - 02.2022
- Provided nursing care to hospice patients in accordance with the individualized plan of care.
- Developed and implemented strategies to meet the goals of the patient's plan of care.
- Monitored patients' progress towards their treatment objectives and provided feedback to physicians.
- Assessed and evaluated patient's physical, psychological, social, spiritual, cultural and environmental needs.
- Coordinated communication between healthcare providers, family members and other support personnel.
- Educated families on end-of-life issues such as pain management and grief counseling.
- Maintained accurate documentation of patient assessments, treatments, medications, discharge plans and other pertinent information.
- Participated in interdisciplinary team meetings to develop comprehensive plans of care for each patient.
- Performed physical examinations; administered medications; monitored vital signs; collected specimens for laboratory testing.
- Conducted home visits to evaluate the effectiveness of a patient's current plan of care.
- Collaborated with physicians regarding changes in medication regimens or symptom management protocols.
- Counseled family members on coping skills when dealing with terminal illness.
Home Health Registered Nurse Case Manager
Covenant Home Care, LLC
Gainesville, FL
12.2019 - 05.2020
- Developed care plans and coordinated services for home health patients.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Conducted patient education regarding disease process and self-care techniques.
- Performed comprehensive physical assessments in accordance with agency policies and procedures.
- Maintained timely documentation of all patient visits in the electronic medical record system.
- Assisted with discharge planning by providing resources and support services to facilitate a smooth transition from hospital to home setting.
- Evaluated effectiveness of nursing interventions according to established standards and guidelines.
- Assessed safety risks in the home environment such as fall hazards or improper use of medical equipment.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Trained new home health nurses, sharing best practices and clinical expertise.
- Monitored vital signs and symptoms, adjusting care plans as necessary.
Registered Nurse Case Manager, Hospice
Community Hospice and Pallative Care
Lake City, FL
12.2017 - 12.2019
- Provided nursing care to hospice patients in accordance with the individualized plan of care.
- Developed and implemented strategies to meet the goals of the patient's plan of care.
- Monitored patients' progress towards their treatment objectives and provided feedback to physicians.
- Assessed and evaluated patient's physical, psychological, social, spiritual, cultural and environmental needs.
- Participated in interdisciplinary team meetings to develop comprehensive plans of care for each patient.
- Maintained accurate documentation of patient assessments, treatments, medications, discharge plans and other pertinent information.
- Performed physical examinations; administered medications; monitored vital signs; collected specimens for laboratory testing.
- Conducted home visits to evaluate the effectiveness of a patient's current plan of care.
- Evaluated patient responses to interventions and modified plans accordingly.
- Counseled family members on coping skills when dealing with terminal illness.
- Instructed patients on self-care techniques related to their diagnosis.
Licensed Practical Nurse
Hospice Of Citrus And The Nature Coast
High Springs, FL
04.2015 - 12.2017
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Administered medications and treatments according to established protocols.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Maintained a safe environment by following infection control policies and procedures.
Licensed Practical Nurse
The Health Center of Lake City
Lake City, FL
02.2014 - 04.2015
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Delivered high-quality direct and indirect nursing care to patients.
- Observed strict confidentiality and safeguarded all patient-related information.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Certified Nursing Assistant
HCA North Florida
Gainesville, FL
10.2011 - 12.2013
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
Associate of Science - Nursing
Florida Gateway College
Lake City, FL12-2017
Skills
- Medical Billing
- Patient Health Education
- Utilization review
- Patient records administration
- Clinical education
- HIPAA Compliance
Certification
- Registered Nurse
- Licensed Practical Nurse
- Certified Nursing Aide
- Correctional Officer
References
- Jenna Carter, RN 3 South Hospice
- Jessica Ash, RN CLC2
- Stacey Musgrove, Clinical Manager -386-336-3594
- Angela Page-APRN-VA
Timeline
Clinical Manager-HC/LTC
Community Hospice and Pallative Care
02.2022 - Current
Registered Nurse Case Manager, Hospice
Community Hospice and Pallative Care
05.2020 - 02.2022
Home Health Registered Nurse Case Manager
Covenant Home Care, LLC
12.2019 - 05.2020
Registered Nurse Case Manager, Hospice
Community Hospice and Pallative Care
12.2017 - 12.2019
Licensed Practical Nurse
Hospice Of Citrus And The Nature Coast
04.2015 - 12.2017
Licensed Practical Nurse
The Health Center of Lake City
02.2014 - 04.2015
Certified Nursing Assistant
HCA North Florida
10.2011 - 12.2013
Associate of Science - Nursing
Florida Gateway College
- Registered Nurse
- Licensed Practical Nurse
- Certified Nursing Aide
- Correctional Officer
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